Airport Team Leader: Drive Customer Excellence

Whsmithcareers; Mill End; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company seeks a Team Leader in Mill End, UK. You’ll guide a team to deliver exceptional customer service and create a supportive environment. Ideal candidates will have retail leadership experience and a strong understanding of KPIs. This role involves working varied shifts and requires flexibility. Benefits include a pension scheme, annual leave, and employee discounts, promoting a work culture that values inclusivity.

Benefits

Employee discounts

Paid annual leave

Pension scheme

Qualifications

• Current/recent experience in a retail leadership role.
• Understanding of key performance indicators (KPI).
• Ability to support employee development and motivation.

Responsibilities

• Lead and inspire team to deliver excellent customer service.
• Create a culture of learning and support.
• Ensure a safe and legally compliant working environment.

Skills

Retail leadership experience

Ability to build relationships

Flexibility of approach

KPI knowledge

Employee training and development

Job description

A leading retail company seeks a Team Leader in Mill End, UK. You’ll guide a team to deliver exceptional customer service and create a supportive environment. Ideal candidates will have retail leadership experience and a strong understanding of KPIs. This role involves working varied shifts and requires flexibility. Benefits include a pension scheme, annual leave, and employee discounts, promoting a work culture that values inclusivity.