Airport Passenger Service Supervisor – Lead & Deliver

Jet2careers; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A large airline company is seeking a Passenger Service Supervisor at London Gatwick Airport. This role requires leading and supporting the Passenger Service Agent team, ensuring efficient operations and a passion for customer safety and service excellence. Candidates must demonstrate experience in a customer-facing airline environment, with strong leadership and operational guidance skills. The position involves a flexible shift schedule, contributing to a dynamic team atmosphere, and offers an excellent salary with various benefits.

Benefits

Excellent salary

Contributory pension scheme

Discretionary profit share bonus

34 days holiday entitlement

Life assurance

Colleague discounts

Cycle to Work Scheme

Access to Mental Health First Aiders

Retail discounts

Qualifications

• Experience in coaching and leading teams in a fast-paced environment.
• Ability to provide direction in challenging situations.
• Passion for customer service and safety.
• Experience in passenger service operations at the airport.

Responsibilities

• Lead and support Passenger Service Agent team performance.
• Ensure efficient check-in and boarding operations.
• Collaborate with third-party partners to deliver outstanding service.
• Achieve On Time Performance and customer satisfaction targets.
• Drive safety culture in all operational aspects.
• Develop and manage the Passenger Service Agent team.

Skills

Coaching and leading teams

Customer service

Operational guidance

Safety emphasis

Job description

A large airline company is seeking a Passenger Service Supervisor at London Gatwick Airport. This role requires leading and supporting the Passenger Service Agent team, ensuring efficient operations and a passion for customer safety and service excellence. Candidates must demonstrate experience in a customer-facing airline environment, with strong leadership and operational guidance skills. The position involves a flexible shift schedule, contributing to a dynamic team atmosphere, and offers an excellent salary with various benefits.