Airport Duty Manager: Lead Front-of-House & Dispatch

Jet2careers; City of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading airline is seeking a Duty Manager for their operations at London Gatwick Airport. The role requires overseeing safety and efficient running of customer-facing services, leading operational teams, and ensuring the highest standards of customer service. Ideal candidates will have significant people management experience in a dynamic airport environment. This position involves shift work, flexibility in hours, and offers competitive benefits.

Benefits

Excellent salary with annual pay review

Contributory pension scheme

Duty management bonus scheme

34 days holiday entitlement per annum

Colleague discounts on Jet2holidays

Cycle to Work Scheme

Access to Mental Health First Aiders

Qualifications

• Demonstrates Role Model behaviours as a Jet2 brand ambassador.
• Proven track record in a fast-paced, customer-facing environment.
• Experience in managing relationships with service providers and stakeholders.

Responsibilities

• Oversee the running of customer-facing operations at the airport.
• Lead the operational teams on shift to meet on-time performance targets.
• Maintain focus on safety and ensure adherence to procedures.
• Develop and manage a team of Passenger Service Supervisors.

Skills

People management

Flexibility in operational situations

Customer service excellence

Operational experience in airport environment

Job description

A leading airline is seeking a Duty Manager for their operations at London Gatwick Airport. The role requires overseeing safety and efficient running of customer-facing services, leading operational teams, and ensuring the highest standards of customer service. Ideal candidates will have significant people management experience in a dynamic airport environment. This position involves shift work, flexibility in hours, and offers competitive benefits.