AI IVA & Bot Architect — Lead Google CCAI Solutions

AnaVation LLC; City of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking an experienced AI IVA/BOT Architect to lead the design and implementation of AI self-service applications for large contact centers. The ideal candidate will have over 8 years of architecture experience and proficiency in technologies such as Java, JavaScript, and Google Cloud CCAI. This role offers a competitive salary along with comprehensive benefits.

Benefits

Competitive salary

Comprehensive benefits

Qualifications

• 8+ years of architecture and design experience overall.
• Ability to support multiple projects at the same time.
• Must be able to work independently, be organized, and self-motivated.

Responsibilities

• Lead voice and digital AI Self-Service solutions for large multi-location contact centers.
• Design and implement AI self-service applications with Google CCAI.
• Collaborate with project team members to provide input to conversation design specifications.

Skills

Architecture and design experience

Experience with Google Dialog Flow ES/CX

Technical hands-on experience with Google Cloud CCAI

Knowledge of Cloud Services Architecture

Proficient in Java, JavaScript, .NET, C#, HTML, SQL, and Python

Excellent communication skills

Education

Bachelor's degree

Job description

A leading technology solutions provider in the UK is seeking an experienced AI IVA/BOT Architect to lead the design and implementation of AI self-service applications for large contact centers. The ideal candidate will have over 8 years of architecture experience and proficiency in technologies such as Java, JavaScript, and Google Cloud CCAI. This role offers a competitive salary along with comprehensive benefits.