AI-Focused Technical Support Engineer (Remote & Growth)

Mesh-AI Limited; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A rapidly growing tech company in London seeks a Technical Support Engineer to deliver outstanding customer service. This role involves analyzing customer queries, resolving technical issues, and collaborating with cross-functional teams. Candidates should have 2–4 years of experience in technical support, strong troubleshooting skills, and excellent communication abilities. The position offers an attractive compensation package along with a flexible hybrid work environment to support work-life balance.

Benefits

Competitive salary

Flexible work environment

Professional growth opportunities

Work-life balance

Supportive team culture

Qualifications

• 2–4 years of experience in a customer-facing technical support or similar role.
• Proven ability to troubleshoot technical problems and communicate solutions clearly.
• Ability to thrive in a fast-paced and ambiguous environment.

Responsibilities

• Analyze and respond to customer queries related to the platform.
• Collaborate closely with cross-functional teams.
• Take ownership of technical issues and drive them to resolution.

Skills

Customer-facing technical support experience

Strong collaboration skills

Ability to troubleshoot technical problems

Excellent communication skills

Basic working knowledge of APIs

Tools

Ticketing and CRM tools

Job description

A rapidly growing tech company in London seeks a Technical Support Engineer to deliver outstanding customer service. This role involves analyzing customer queries, resolving technical issues, and collaborating with cross-functional teams. Candidates should have 2–4 years of experience in technical support, strong troubleshooting skills, and excellent communication abilities. The position offers an attractive compensation package along with a flexible hybrid work environment to support work-life balance.