AI Digital Assistant Success Champion

Electronic Arts; Guildford; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A global gaming company in Guildford is seeking an AI Digital Assistant Success Specialist to enhance user experiences with digital assistants. This hybrid role focuses on user support, collaboration with engineering, and continuous improvement of processes. Ideal candidates should possess a degree in Information Systems or a related field, along with significant experience in IT support and strong communication skills. Join a creative team dedicated to innovative solutions in a fast-paced environment.

Benefits

Healthcare coverage

Mental well-being support

Paid time off

Complimentary games

Qualifications

• 5+ years of professional experience in IT support or digital assistant environments.
• Experience improving support processes and documentation at scale.
• Familiarity with LLM-based technologies like ChatGPT or Azure OpenAI.

Responsibilities

• Be the human face of our Digital Assistant, resolving user issues.
• Partner with AI Engineering to improve model accuracy.
• Create internal knowledge articles to enhance support accuracy.

Skills

Technical curiosity

User advocacy

Troubleshooting skills

Analytical mindset

Strong communication skills

Education

Bachelor’s degree in Information Systems, Computer Science, Business, or equivalent experience

Tools

Generative AI

Natural Language Processing (NLP)

Job description

A global gaming company in Guildford is seeking an AI Digital Assistant Success Specialist to enhance user experiences with digital assistants. This hybrid role focuses on user support, collaboration with engineering, and continuous improvement of processes. Ideal candidates should possess a degree in Information Systems or a related field, along with significant experience in IT support and strong communication skills. Join a creative team dedicated to innovative solutions in a fast-paced environment.