Aftersales Services Coordinator

Cooks Motor Group; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading automotive service provider in Norwich is seeking a Services Administrator for a part-time role. In this position, you will engage customers, ensure their needs are met, and keep them updated on their vehicle repairs. Candidates should excel in communication and customer service, possess time management skills, and hold a valid UK driving licence. Join us to be part of an esteemed team committed to delivering exceptional experiences for customers and fostering a positive working environment.

Benefits

33 days of annual leave

Exclusive retail discounts

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Healthcare support

Paid volunteer day

Training and development opportunities

Qualifications

• Must hold a valid UK driving licence.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.

Responsibilities

• Welcome and engage customers in a professional manner.
• Keep customers informed on vehicle repair progress.
• Schedule vehicles for appointments efficiently.
• Maintain customer records for effective service management.

Skills

Excellent communication skills

Exceptional customer service

Time management

Ability to upsell

Pressure management

Target-driven experience

Job description

A leading automotive service provider in Norwich is seeking a Services Administrator for a part-time role. In this position, you will engage customers, ensure their needs are met, and keep them updated on their vehicle repairs. Candidates should excel in communication and customer service, possess time management skills, and hold a valid UK driving licence. Join us to be part of an esteemed team committed to delivering exceptional experiences for customers and fostering a positive working environment.