Aftersales Leader: Drive Service Excellence & Growth

Stellantis group; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive manufacturer in Sheffield is looking for an Aftersales Manager to lead a dynamic team. You will drive workshop performance and ensure exceptional customer service while developing team skills. The role requires previous dealership experience and a focus on maximizing upsell opportunities. You will enjoy a competitive salary and industry-leading benefits, including a company car scheme, generous pension contributions, and opportunities for personal development.

Benefits

Company Car Scheme

Employer Pension Contribution up to 7%

22 days annual leave, increasing to 26

Employee Assistance Program

Exclusive retail discounts

Qualifications

• Previous experience in a busy dealership environment.
• Ability to engage a team to deliver commercial results.
• Understanding of customer journey optimization.

Responsibilities

• Drive performance of the workshop technician team.
• Lead customer-facing team to maximize upsell and service.
• Ensure compliance with financial and safety regulations.
• Monitor Key Performance Indicators (KPIs) daily.

Skills

Leadership skills

Customer service

Team development

Job description

A leading automotive manufacturer in Sheffield is looking for an Aftersales Manager to lead a dynamic team. You will drive workshop performance and ensure exceptional customer service while developing team skills. The role requires previous dealership experience and a focus on maximizing upsell opportunities. You will enjoy a competitive salary and industry-leading benefits, including a company car scheme, generous pension contributions, and opportunities for personal development.