Aftersales Leader

Evans Halshaw Limited; Preston; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading automotive retailer in Preston is seeking a Service Leader to manage the workshop, oversee Service Advisors, and enhance customer service. This role requires a proven background in a target-driven environment, strong leadership skills, and knowledge of vehicle legislation. The position offers competitive salary, company car, and various benefits including 33 days of holiday. Join a committed team focused on exceptional customer experiences.

Benefits

Competitive salary

Company car

Pension

Life assurance

Single health care

33 days holiday

Exclusive company discounts

Qualifications

• Experience in a target-driven environment.
• Passionate about providing exceptional levels of customer service.
• Proven background in running a successful workshop or parts department.

Responsibilities

• Ensure all warranty and repair work adheres to standards.
• Maximise efficiency and profitability for the Service department.
• Management of accounts, budgets, and costs for the department.
• Review pricing policies and ensure compliance with legislation.
• Lead the team to meet clear targets and KPIs.
• Maintain a safe working environment.
• Enhance customer service to achieve a high CSI score.

Skills

Leadership and motivation

Customer service excellence

Business acumen

Knowledge of consumer/vehicle legislation

Job description

Our Ford site in Preston are recruiting a Service Leader to oversee their workshop, Service Advisors and parts department.

Benefits

• Competitive salary with company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Responsibilities

• Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
• Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
• Management of accounts, budgets and costs for the whole department.
• Regular review of pricing policies and ensuring appropriate legislation is adhered to
• Leading the team, setting clear targets and KPIs, to excel and over achieve these
• Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
• Enhancing levels of customer service to achieve a high CSI score for the department

Qualifications

• Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
• Passionate about providing exceptional levels of customer service to ensure customer retention
• Proven background in running a successful workshop or parts department.
• Strong business acumen
• Strong knowledge of consumer/vehicle legislation

About Lithia UK

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Diversity is Our Strength

Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.