Aftersales Advisor

Lloyd Motor Group; Carlisle; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A family-run car retailer in Carlisle is looking for an Aftersales Advisor to enhance customer service and manage vehicle bookings. The ideal candidate will have excellent interpersonal and organizational skills, with a proactive approach to service. This role offers a competitive salary and numerous benefits, including 33 days of annual leave, a cycle-to-work scheme, internal training, and a supportive work environment that values employee contributions.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life Cover

Internal training

Discount scheme

Refer a friend incentive

Free staff parking

Qualifications

• Motivated with a proactive approach to customer service.
• Enjoy influencing the success of the Service department.
• Excellent interpersonal and organizational skills.

Responsibilities

• Deal with customers in a professional and courteous manner.
• Advise on technical queries and booking vehicles.
• Sell customer repairs, parts, and finalize invoices.

Skills

Customer service orientation

Interpersonal skills

Organizational skills

IT literacy

Tools

Kerridge

Job description

An exciting opportunity has arisen for an Aftersales Advisor at our Lloyd BYD/AllRoad retailer based in Carlisle.

Salary: £15 per hour
Hours: 08:30 - 17:00

Responsibilities

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

Qualifications

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Company Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

Benefits of Working With Us

Medicash healthcare cash plan is available for all colleagues.

Holidays

30 days of holiday a year. Plus an extra day off on your birthday.

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great Facilities

We take pride in our state‑of‑the‑art working environments and facilities.

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.