Administration Support Officer

Transformationunitgm; Newport; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare organization seeks an Administration Support Officer to join their People Directorate. Based in South Wales, you will provide essential administrative support to the Senior Leadership Team. Responsibilities include coordinating meetings, managing agendas, and supporting various teams to ensure smooth office operations. The role requires strong organizational skills and a proactive approach in a fast-paced NHS environment, making it critical for effective teamwork and patient care.

Benefits

Generous leave

Flexible work

Access to ongoing learning and development

Leading pension

Qualifications

• Experience working in a busy office environment.
• Experience in organizing, planning and prioritizing workload.
• Understanding of NHS electronic systems, ideally ESR (electronic staff record) and Oracle.

Responsibilities

• Provide effective administrative support to the People Directorate Senior Leadership Team.
• Coordinate meeting papers and agendas.
• Manage own workload and prioritize tasks.

Skills

Excellent verbal and written communication

Customer care skills

Ability to prioritize work

Adaptability

Education

Vocational Level 3 qualification

ECDL certificate or equivalent

Tools

Microsoft Office packages

NHS electronic systems

Job description

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Ynysmeurig House Town Abercynon Salary £25,313 - £26,999 per annum Salary period Yearly Closing 20/01/2026 23:59

Adminstration Support Officer

Band 3

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

Join our dynamic People Directorate team and play a key role in supporting the Senior Leadership Team. We’re looking for an organised, proactive individual to provide efficient administrative support and ensure the smooth day-to-day running of the office.

You’ll manage your own workload, prioritising tasks and working independently while using your initiative to handle urgent matters. Responsibilities include acting as a key point of contact for internal and external stakeholders, coordinating meeting papers and agendas, and organising meetings with all associated arrangements.

Flexibility is essential as you’ll support the Business Support Manager and colleagues across the Directorate when needed. You’ll also process requisitions and invoices using Oracle, and ensure goods are ordered and received promptly.

If you’re highly organised, adaptable, and thrive in a fast-paced environment, we’d love to hear from you!

Main duties of the job

Provide an efficient and effective administrative support service to the People Directorate Senior Leadership Team.

Support the day-to-day running of the Senior Leadership Team office and ensuring their business is managed effectively and efficiently.

Work flexibly to support the Business Support Manager, and assist and support other colleagues within the People Directorate as required.

Support the co-ordination and provision of meeting papers and agendas.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency ’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications and Knowledge

• Vocational Level 3 qualification, or possess the equivalent level of knowledge, experience and skills.
• ECDL certificate or the equivalent level of experience using Microsoft Office packages.
• Knowledge of office procedures.
• Demonstrate a sound understanding of confidentiality.
• Clear understanding of Health & Safety Regulations.
• Knowledge of administration and clerical procedures.
• Numerate and literate, with knowledge and experience of dealing with a range of working practices.
• Understanding of NHS electronic systems, ideally ESR (electronic staff record) and Oracle.

Experience

• Experience working in a busy office environment.
• Experience of using IT software management programmes and databases.
• Experience in organising, planning and prioritising workload.
• Experience of working in HR or Recruitment environment.

Skills and Attributes

• Excellent verbal and written communication.
• Customer care skills.
• Ability for tact and persuasion when dealing with issues.
• Use of own initiative to resolve issues/problems.
• Ability to prioritise work and meet deadlines in an organised manner. Be confident reliable, methodical and pay attention to detail.
• Be confident reliable, methodical and pay attention to detail.
• Produce reports from information retrieved from various software packages.
• Able to adapt to an unpredictable workload.
• Able to work within a changing environment.
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Other Role Requirements

• Flexible in work related tasks.
• Able to work as part of a team and Be proactive and have a positive approach to the role.
• Travel in a timely manner if required to work or attend meetings at other UHB premises.
• Ability to move and handle files and equipment.
• Ability to move and re-arrange meeting room furniture.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.