Administrator – The Evergreens

Roseberry Care Centres; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A caring community organization in Newcastle upon Tyne is hiring an Administrator to ensure smooth operations. The role requires excellent organizational and IT skills, providing clerical support in a care setting. Candidates should have experience in health and social care administration and an NVQ qualification is desirable. Opportunities for career progression and various employee benefits are offered. Join a friendly team that values kindness and inclusivity toward residents and staff alike.

Benefits

Supportive, friendly team environment

Career progression

Employee Assistance Programme

GEM Awards

Employee Of The Month

FlexEarn

Refer a Friend Scheme

Qualifications

• NVQ Level 2/3 in Business Administration or Health and Social Care is desirable.
• Previous administrative experience in care or healthcare is preferred.
• Understanding of confidentiality, safeguarding, and GDPR in a care context.

Responsibilities

• Act as the first point of contact for enquiries from families and professionals.
• Maintain accurate and up-to-date client records and staff schedules.
• Manage rotas, staff timesheets, and holiday requests.

Skills

Excellent organisational skills

Strong IT skills

Good communication skills

Education

NVQ Level 2/3 in Business Administration or Health and Social Care

Tools

Microsoft Office

Care management systems

Job description

The Evergreens, Station Road, Forest Hall, Newcastle, NE12 9BQ

37.5 Hours

Requirements

• NVQ Level 2/3 in Business Administration or Health and Social Care (desirable).
• Previous administrative experience in a care, healthcare, or similar setting preferred.
• Excellent organisational skills and attention to detail.
• Strong IT skills, including Microsoft Office and care management systems (e.g., CarePlanner, PASS, or similar)

Join Our Caring Community.

Are you passionate about keeping things organised and in order?
At Roseberry Care, we’re looking for an individual who takes pride in being organised, is detail-oriented, and enjoys supporting others to ensure everything runs smoothly to become our newAdministrator.

Location:The Evergreens, Station Road, Forest Hall, Newcastle, NE12 9BQ
Salary:£12.50 Per Hour

*Note that Sponsorship is not available for this role*

About Us:

Roseberry Care is a warm and welcoming community with over 1,500 dedicated professionals across 27 homes—from Morpeth to Milton Keynes. We support nearly 1,200 residents, offering everything from elderly and dementia care to care for younger adults with neurological or physical disabilities.

At the heart of everything we do?Kindness, inclusivity, and putting people first—always.

Your Role:

As aAdministrator,you will be proactive and highly organised to support and ensure the smooth operation of our home and administrative functions. The successful candidate will perform a variety of clerical and administrative tasks, ensuring efficiency and professionalism in all aspects of office management.

You’ll be responsible for:

• Act as the first point of contact for telephone and in-person enquiries from families, professionals, and staff.
• Maintain accurate and up-to-date client records, care plans, and staff schedules.
• Support the care team with administrative tasks such as data entry, filing, and document management.
• Manage rotas, staff timesheets, and holiday requests in coordination with the care manager.
• Ensure confidentiality and security of sensitive information in line with GDPR and safeguarding regulations.
• Order and maintain supplies such as PPE, office equipment, and care materials.

What We’re Looking For:

• NVQ Level 2/3 in Business Administration or Health and Social Care (desirable).
• Previous administrative experience in a care, healthcare, or similar setting preferred.
• Excellent organisational skills and attention to detail.
• Strong IT skills, including Microsoft Office and care management systems (e.g., CarePlanner, PASS, or similar)
• Good communication skills, both written and verbal.
• Understanding of confidentiality, safeguarding, and GDPR in a care context.

What You’ll Get in Return:

• Supportive, friendly team environment
• Genuine career progression across 27 care homes
• Employee Assist Programme for mental health & well-being support
• Go the Extra Mile (GEM) Awards – celebrating your amazing work
• Employee Of The Month – Appreciating our employees
• FlexEarn – access your earnings early for any extra shifts worked
• Refer a Friend Scheme – earn £200 for every successful referral

Ready to Make a Difference?

If you’re passionate about care, proud of your profession, and want to be part of something special—we’d love to hear from you.

Apply today and become a valued member of the Roseberry Care family—where your dedication, skill, and kindness will help shape brighter days for every resident.

Roseberry Care Centres
PO Box 213
Houghton le Spring
DH4 9DL