Administrator

1Call Property Maintenance Ltd; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property maintenance firm is seeking a Helpdesk Coordinator/Administrator to handle the scheduling and management of various client properties in Aberdeen City. The successful candidate will ensure high levels of customer service, manage relationships with clients, log jobs in the system, and coordinate with sub-contractors. This role offers competitive salary, 28 days paid holiday, and a supportive team atmosphere. Candidates must have strong communication skills, good computer abilities, and attention to detail.

Benefits

Competitive salary

28 days paid holiday

Uniform provided

Career development opportunities

Friendly team atmosphere

Qualifications

• Proven ability to manage relationships with clients, ensuring timely updates.
• Experience in logging jobs and scheduling maintenance works.
• Capability to coordinate with sub-contractors and manage multiple tasks.

Responsibilities

• Manage relationships with customers and keep them updated on job status.
• Log jobs and schedule relevant trades for maintenance.
• Obtain client approval for maintenance issues reported.

Skills

Strong communication skills

Teamwork

Computer skills (email, MS Office)

Attention to detail

Job description

Helpdesk Coordinator/Administrator

We are looking for a Co-ordinator/Administrator who will be responsible for the day-to-day management/scheduling of the maintenance portfolio of varied client’s properties, ensuring high levels of customer service.

Responsibilities

• Manage relationships with customers and clients. Ensure all customers and clients are updated timeously with relevant information on respective live portals.
• Log all jobs in bespoke system and schedule relevant trade works, ensuring works are completed to client specifications. Raise follow‑on jobs and appointments on systems following operative requests.
• Coordinate and manage all maintenance issues reported and obtain approval from clients for works to be carried out.
• Raise purchase orders in system for materials for works to be carried out, ensuring cost control for all purchases.
• Communicate with site operatives and sub‑contractors to ensure jobs are progressed through to completion.
• Coordinate and liaise with sub‑contractors obtaining quotes for works and update information onto live portals as required.
• Manage and chase all outstanding works orders on a daily basis. Update all parties and systems as required and ensure all relevant notes are recorded on the portals.

Experience / Skills

• Strong communication skills and the ability to work well in a team.
• Good computer skills – using e‑mail, Microsoft Office Word, Excel with attention to detail.

Due to our location being based at Blackburn, candidates must be able to travel to this location daily.

Hours of work will be Monday‑Friday 8am‑5pm with a 1‑hour lunch break.

Benefits

• Competitive salary, dependent on experience.
• 28 days paid holiday.
• Uniform provided.
• Excellent career development opportunities.
• A friendly and supportive team atmosphere.

About Us

At 1Call Property Management Ltd, we have been offering an all‑trades service to household, commercial and industrial customers across the North‑East region for over 20 years. We believe in giving a quality, effective and expert advice to our customers in just 1Call? We pride ourselves in being professional and personable, whilst offering a friendly and accessible guidance to the customers.

So, if you are looking for a role that is fast‑paced and exciting – where no two days are the same – then apply for this Administrator role.