Administrative Support IV – Virtual MD/OCTP

Primary Care Alberta; Sefton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization in Sefton is looking for an Administrative Support IV to provide clerical support to nurses and physicians in a fast-paced environment. This part-time position involves scheduling, monitoring queues, and assisting with data tasks while ensuring clear communication. Candidates should have post-secondary education and experience in an office or call center setting. Proficiency in Microsoft Office, particularly Excel, and the ability to work collaboratively are essential. This role offers opportunities to work flexible shifts including days, evenings, and weekends.

Qualifications

• At least 2 years working in an office setting within the last 5 years.
• Experience interacting with healthcare professionals such as physicians or nurses.
• 2 years experience in a call center within the last 5 years.

Responsibilities

• Monitor virtual queues and schedule appointments.
• Maintain communication with the public and work with physicians.
• Assist with data entry, tracking, and general support services.

Skills

Intermediate knowledge of Microsoft Office products

Typing speed 45 WPM

Interpersonal Skills

Decision-making skills

Communication skills

Fast and accurate data entry skills

Education

Post-secondary education or equivalent experience

Tools

Microsoft Excel

Connect Care

SharePoint

Genesys Purecloud

Job description

Administrative Support IV – Virtual MD/OCTP

We are seeking a highly motivated and organized individual to join our team as an Administrative Support IV -Clerical Support Specialist. In this role, you will provide administrative support to a diverse group of nurses and physicians within a fast‑paced contact center environment. Reporting to the Non‑Clinical Manager of the Specialized Support Team, you will be responsible for managing administrative tasks related to the Virtual MD and Outpatient COVID Treatment Programs, collaborating closely with both in‑person and virtual teams.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Key responsibilities include monitoring virtual queues, scheduling appointments, maintaining consistent communication with the public, and working directly with physicians. You will also assist with data entry, tracking, and other general support services.

Job Details

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: VMD, Health Link
• Primary Location: Southport Tower
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 29-JAN-2026
• Employee Class: Regular Part Time
• Date Available: 09-FEB-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 4
• Shifts per cycle: 14
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post‑secondary education.

An equivalent combination of education and experience will be considered. At least 2 years working in an office setting, in the last 5 years. Demonstrated intermediate knowledge of Microsoft Office products is required specifically Excel, with certification being an asset. Recent experience within the last 2 years working with Connect Care, SharePoint, Right fax, and Genesys Purecloud. The successful candidate must have a demonstrated minimum typing speed 45 WPM. Will possess strong interpersonal, decision‑making skills and communication skills. Previous experience in the last 1-2 years interacting with health care professionals such as physicians, or nurses. Must have experience in the last 1-2 years working with multi‑disciplinary teams and supporting virtual clinical programs. Have a minimum 2‑year experience in a call center within the last 5 years. Strong knowledge of computer systems and applications. Fast and accurate data entry skills with attention to detail required.

Preferred Qualifications:

Strong ability to navigate and manage diverse issues, and groups. In‑depth knowledge of office policies and procedures, with hands‑on experience using office equipment (telehealth systems, computers, fax, scanners, and photocopiers). Proven ability to work independently with confidence, efficiency, and accuracy under pressure. Excellent organizational and troubleshooting skills, with the capacity to identify and resolve potential errors. Demonstrate success in collaborative team environments.

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Calgary Zone PCA, Calgary, Southport Tower