Administrative Assistant

Roam Charging; Crawley; On-site; GBP 40,000 - 60,000; Full time

Job description

Roam is a rapidly growing EV charging infrastructure business with a mission to Electrify your Everyday. We are looking to add a new member to our operations team, based out of our headquarters in Crawley, West Sussex.

We are seeking an Administrative Assistant to support the internal management of our EV charging bays and associated parking processes. This role is primarily focused on coordinating information, handling queries, and supporting day-to-day administration in liaison with our parking management partner, to ensure our electric vehicle charging bays are available for drivers in need of a charge.

Where does this role sit?

This role sits within our operations team, reporting directly in to our Parking Operations Manager and collaborating closely with the wider operations team and our parking management partner.

What will you be doing?

The successful applicant will work closely with our parking management partner to support with:

• The processing of ANPR-generated parking charge notices
• Reviewing vehicle images and parking data provided for accuracy
• Handling customer enquiries and assisting with appeals via email and phone
• Updating and maintaining case records and internal systems
• Preparing and issuing standard correspondence to customers and clients
• Managing permit lists, whitelists, and system updates
• Assisting with payment queries and general data entry
• Working in line with internal procedures, data protection, and compliance requirements
• Providing general administrative support to the wider team as and where required.

What are we looking for?

We are seeking candidates with the following:

Skills & experience

• Previous office, administrative, or customer service experience desirable
• Interest in compliance, data handling, or technology-led services
• Strong attention to detail and accuracy
• Basic IT skills and a willingness to learn new systems
• Clear written and verbal communication skills
• Organised, reliable, and able to follow processes

Why join us?

Join us if you're passionate about making a real impact on the UK’s journey to Net Zero. We’re at the forefront of sustainable innovation, building infrastructure that directly supports the transition to clean energy and a low carbon future. Here, your work won’t just be a job, it will be part of a nationwide mission to drive lasting environmental change.

Diversity matters!

We are committed to building a team that reflects the society we live in and the customers we serve. As an equal opportunities employer, we welcome applications from everyone regardless of age, disability, sex, gender identity, sexual orientation, race, religion, or background. If you’re passionate about what we do but don’t meet every requirement, we still encourage you to apply, you might be the perfect fit!

Package & perks

• Full-time, permanent
• Monday to Friday, 9:00 - 17:00
• Hybrid and flexible working options available following probation
• A fantastic office, headquartered in Crawley
• 25 days paid leave allowance plus your birthday off
• Learning and development allowances
• Wellbeing perks, including Gympass, Octopus MoneyCoach, Cycle to Work Scheme, and further discounts!

We are proud to be a Living Wage Employer.

If you want to help with our mission to Electrify your Everyday, we'd love to hear from you!