Administration Assistant

Transformationunitgm; Newcastle upon Tyne; On-site; GBP 25,000; Full time

Job summary

A prominent NHS organization is seeking an Administration Assistant to support the Secretarial Team within the Dermatology Department. The role involves providing efficient administrative services to clinicians and requires excellent communication skills, flexibility, and organizational abilities. Candidates should have English and Maths at GCSE level and experience in a similar environment, preferably within the NHS. This position offers a full-time schedule of 37 hours and 30 minutes per week, with a salary of £24,465 per annum.

Qualifications

• Experience working in a patient/public environment in an administration or clerical role.
• Previous experience working within the NHS.

Responsibilities

• Provide an efficient administrative service to the clinicians.
• Answer patient queries efficiently.
• Manage VR dictation and typing for the clinical team.
• Open and distribute post.

Skills

Excellent communication skills

IT skills

Keyboard skills

Good telephone skills

Education

English and Maths at GCSE or equivalent

Tools

NHS software packages

SystmOne

eRecord

Job description

Employer The Newcastle upon Tyne Hospitals NHS Foundation Trust Employer type NHS Site Royal Victoria Infirmary Town 317 02 Royal Victoria Infirmary Salary £24,465 per annum Salary period Yearly Closing 02/02/2026 23:59 Interview date 19/02/2026

Administration Assistant

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job overview

An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Secretarial Team within the Dermatology Department for a Band 2 Administration Assistant. The post holder will be required to provide an efficient administrative service to the clinicians and their teams.

The successful candidate will work within a team of secretarial staff, but also have the ability to work independently. They will be required to follow Policies and Procedures.

The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability and must have an organised approach to work.

• Interview date: 19th February 2026
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

This role involves working closely with patients, medical and nursing staff. Post holders will be required to provide an efficient administrative service

The role will include:

• Talking to patients over the telephone and ensuring their queries are dealt with efficiently
• Keeping VR dictation and typing up to date for the clinical team
• Opening and distributing post
• Making ad-hoc appointments
• Ad-hoc admin duties as requested by the clinical team

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Northern Centre for Cancer Care, North Cumbria

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed job description and main responsibilities

• To support the provision of an efficient admin and clerical service within the operational services department.
• To ensure patient documents are prepared, updated and available a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquires promptly.
• To ensure that data input is amended as necessary

Person specification

Qualifications & Education

• English and Maths at GCSE or equivalent (GCSE 9 - 3 or C or Functional/Key Skills Level 2)

Knowledge & Experience

• Experience working in a patient/public environment in an administration or clerical role.
• Previous experience working within the NHS

Skills & Abilities

• IT skills to include office software packages.
• Keyboard skills and Text Processing ability.
• Good communication skills both written verbal and telephone skills.
• NHS software packages. Knowledge of SystmOne, eRecord

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e‑mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

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