Administration Assistant

Hames Sharley; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A customer service company based in Kingston upon Thames is looking for a motivated individual to join their team. The role involves providing exceptional customer service, managing sales inquiries, and ensuring efficient operations. Candidates should have strong communication skills and preferably experience with tools like Simpro and Xero. This is an exciting opportunity for those wanting to thrive in a supportive environment that values diversity and offers career growth.

Benefits

Free parking

Competitive pay

Flexible hours

Comprehensive training

Career progression opportunities

Team-building social events

Qualifications

• Experience with CRM setup and maintenance is advantageous.
• Proficiency in construction trades or electrical knowledge is highly desirable.
• Attention to detail and ability to prioritize tasks effectively.

Responsibilities

• Welcome clients warmly, ensuring a positive experience.
• Handle objections and close sales efficiently.
• Provide detailed information and support inquiries.
• Process orders accurately and manage logistics.
• Assist with reports and administrative tasks.

Skills

Strong communication skills

Proficiency in sales

Organizational abilities

Multitasking

Tools

Simpro

Servicem8

Wink Reports

Xero

Job description

Position Overview

Alexander Watson is seeking a motivated individuals to join our dynamic team. This pivotal role involves delivering exceptional customer service, engaging with homeowners nationwide, and supporting our sales and operations team to ensure efficiency and client satisfaction.

Key Responsibilities

Warmly welcome clients, mostly over the phone, and at times in person, ensuring a positive and professional experience.

Handle objections and efficiently close sales, liaising with our technical advisors to provide optimal advice.

Reach out to new inquiries promptly, providing detailed information, pricing, and addressing queries effectively.

Process orders accurately and oversee delivery logistics.

Assist with generating reports and various administrative tasks to support daily operations.

Prepare and send quotes, diligently following up to secure business opportunities.

Coordinate site inspections and appointments efficiently.

Support invoicing and finance-related tasks as needed.

Collaborate effectively within a team and demonstrate strong independent work capabilities.

Qualifications

Experience with Simpro, Servicem8, Wink Reports and Xero is advantageous, along with experience in CRM Set up and Maintenance.

Strong communication and interpersonal skills.

Proficiency in sales, construction trades, or electrical knowledge is highly desirable.

Excellent organizational abilities with keen attention to detail.

Ability to multitask and prioritize effectively.

Perks of Working with Us

Free parking for your convenience.

Competitive pay commensurate with skills and contributions.

Flexible hours, including options to work during school hours.

Comprehensive training provided for skill enhancement.

Opportunities for career progression and personal growth.

Engage in team-building social events.

Join Our Team

If you are passionate about delivering exceptional customer service, thrive in a supportive work environment, and seek opportunities for professional growth, we encourage you to apply. Alexander Watson values diversity and fosters a caring culture among its employees.

Your application will include the following questions:

• How many years' experience do you have as a sales specialist?
• Which of the following statements best describes your right to work in Australia?
• Do you have experience in a sales role?
• Do you have customer service experience?
• Do you have experience in administration?