Admin Assistant

NHS; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Leicester is looking for a full-time Administrative Assistant. This role involves supporting the mental health team, managing patient enquiries, processing data, and contributing to a supportive work environment. Strong administrative experience and communication skills are essential. The position offers a structured learning journey and opportunities for career progression within a dynamic team. Standard working hours are Monday to Friday, 9 am to 5 pm.

Benefits

Robust induction period

Structured career progression

Supportive work environment

Qualifications

• Experience in a busy administrative role is required.
• Excellent written and verbal communication skills needed.
• Ability to work both independently and in a team.

Responsibilities

• Act as first point of contact for telephone enquiries.
• Process referrals and data inputting.
• Liaise with patients, GPs, and external agencies.

Skills

Administration experience

Strong communication skills

IT skills

Organizational skills

Tools

Microsoft Office

Job description

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

We have an excellent opportunity for an Administrative Assistant to join our City East Neighbourhood CMHT within the directorate of Mental Health, based at The Maidstone Centre, part of St Peter's Health Centre. This is a full-time role and you will be working 37.5 hours Mon to Fri 9am to 5pm.

As an Administration Assistant for AMH City East CMHT you will be responsible for providing a comprehensive administration service to a specific area of the mental health team which will include supporting a clinical team. This is a diverse role and you will be working in a busy and fast paced environment within a team that value and support each other. We are looking for people with administration experience, strong communication skills with the ability to work on their own and in a team and who can demonstrate our values of Compassion, Trust, Respect and Integrity.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long‑term goals and work to your strengths.

Main duties of the job

As an Administration Assistant you will be the first point of contact for telephone enquiries from patients and referrers. You will be working proactively as part of the wider administrative and clinical teams including other services within the directorate of Mental Health and Clinical and Medical Staff. You will be processing referrals, data inputting, supporting the wider teams as per service needs and other general administration duties. For this you will require good working knowledge of Microsoft Office applications, excellent IT skills and highly organised with good planning skills.

The role includes telephone and written correspondence with patients, Service Users, liaising with family members/carers, GPs and other primary care services, other external NHS services or partner agencies, such as Social Care and the Police. You will need good written and verbal communication skills and the ability to liaise with service users in a calm and compassionate manner.

Please note that should you be shortlisted; you will be invited to undertake a pre‑interview screening test which will be scored to ensure you meet the minimum requirements for an interview, therefore subject to these results an interview may or may not be offered. Tests and interviews could be held over 2 days.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6‑month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Leicestershire Partnership NHS Trust

Address

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