Admin Assistant

Xeinadin Group Limited; Fleetwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable business advisory firm in Fleetwood seeks an Administrator to be the first point of contact for clients and provide excellent service. The role involves managing records, responding to client queries, and supporting the team with administrative tasks. Ideal candidates will have communication skills, proficiency in Microsoft Office, and a passion for client service. This position offers competitive salary and numerous benefits, including a pension scheme and enhanced family leave policies.

Benefits

Company Pension Scheme

25 days of annual leave + bank holidays

Life Assurance x4 annual salary

Corporate Discounts Platform

Qualifications

• Previous experience in a similar role would be advantageous.
• Confident and friendly demeanor with excellent verbal and written communication skills.
• Passionate about providing excellent client service.

Responsibilities

• Co‑ordinate and manage maintenance of records.
• Provide timely responses to client queries.
• Manage diaries and arrange appointments.

Skills

Excellent communication skills

Proficient in Microsoft Office Suite

Ability to multitask

Strong attention to detail

Job description

Company Description Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re‑imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward‑thinking, close‑knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future‑focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

Description

We are looking for an Administrator to join our Fleetwood office. As the first point of contact for clients, you will play a key role in delivering a professional, friendly, and efficient service. You’ll also support the wider practices through proactive administrative and secretarial duties.

Key Responsibilities

• Co‑ordinate and manage the maintenance of records, ensuring regulatory compliance to strict deadlines
• Provide professional and timely responses to client queries
• Liaise directly with external parties, e.g. HMRC, to help identify and resolve any issues arising
• Manage diaries, arrange appointments, attend meetings, and take minutes where required
• Carry out typing and general secretarial duties to support the team
• Work collaboratively with colleagues to continually seek ways to improve efficiencies in administrative processes
• Provide ad hoc support to the directors to ensure the smooth running of the practice

Key Requirements

• Passionate about providing excellent client service and making a positive impact
• Confident and friendly demeanour with excellent communication skills, both verbal and written
• Proficient in Microsoft Office Suite and IT literate
• Ability to multitask and prioritise tasks effectively in a fast‑paced environment
• Strong attention to detail and a commitment to maintaining high standards

Additional Requirements

• Ability to work collaboratively as part of a team
• Proactive approach to problem‑solving and process improvement
• Previous experience in a similar role would be advantageous

Model

Office Based

Salary

Competitive

Benefits

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt‑in to various insurances (level of seniority dependent & self‑funded at corporate rates) such as:

• PMI single or family
• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental

*subject to exceptions and business needs