Accountancy CS Director - Lead Growth & Retention (Remote)

IRIS Software Group; Remote; GBP 90,000 - 120,000; Full time

Job summary

A leading software company in the UK is seeking a Director of Customer Success to lead the Accountancy Vertical. This role involves overseeing the full customer journey, driving key metrics such as retention and satisfaction, and collaborating cross-functionally. Ideal candidates will have over 15 years in customer-facing roles, preferably in B2B SaaS. The position offers a competitive package and remote-first working.

Benefits

Competitive package

Flexible working environment

Meaningful work and autonomy

Qualifications

• 15+ years in Customer Success, Account Management, or customer‑facing leadership.
• Experience in B2B SaaS, ideally with accountancy software.
• Strong track record of achieving retention and satisfaction targets.

Responsibilities

• Lead and scale a high‑performing customer success organisation.
• Own key customer outcomes — GRR, NRR, CSAT, NPS.
• Shape and optimise the end‑to‑end customer journey.

Skills

Customer Success Management

Account Management

Leadership in B2B SaaS

Data-driven Decision Making

Cross-functional Collaboration

Job description

A leading software company in the UK is seeking a Director of Customer Success to lead the Accountancy Vertical. This role involves overseeing the full customer journey, driving key metrics such as retention and satisfaction, and collaborating cross-functionally. Ideal candidates will have over 15 years in customer-facing roles, preferably in B2B SaaS. The position offers a competitive package and remote-first working.