Account Handler

Everywhen; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading insurance brokerage in Bury St Edmunds is looking for an Entry-level Insurance Account Handler to manage client portfolios and enhance customer satisfaction. This full-time position offers a competitive salary, generous bonuses, and flexible hybrid working options. The ideal candidate will have experience in the insurance industry and excellent communication skills.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Qualifications

• Must have experience in the insurance industry.
• Confidence in communication, both over the phone and face‑to‑face.
• Curiosity and willingness to learn.

Responsibilities

• Manage a designated portfolio of clients.
• Build strong relationships with clients.
• Deliver excellent customer service.

Skills

Insurance industry experience

Customer service

Communication skills

Proactive attitude

Ability to learn

Job description

Ready for Your Next Big Career Move in Insurance?

Join Our Friendly Team in Bury St Edmonds as an Insurance Account Handler

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Bury St Edmonds.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule, a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go‑to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor‑made for you.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face‑to‑face.
• A collaborative spirit and the resilience to adapt in a fast‑paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get In Return

• 26 days holiday plus bank holidays
• Career progression opportunities across our group
• Professional qualifications to boost your career
• Pension scheme for your future
• 24/7 wellbeing support
• Paid volunteering day to give back to your community
• Spotlight Awards to celebrate our brightest stars

Ready to take the next step?

Apply today and one of our team members will be in touch.

#AIB

IND01

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies:

We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Insurance

Referrals increase your chances of interviewing at Everywhen by 2x

Sign in to set job alerts for “Account Handler” roles.