Account Handler

Everywhen; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance firm in Norwich is seeking an Account Handler to provide essential support in managing client portfolios. This role involves ensuring efficient operations, achieving retention and sales targets, and maintaining professional relationships. Ideal candidates will have a background in insurance and strong communication skills. The position offers 26 days of holiday plus bank holidays and opportunities for career advancement.

Benefits

Holiday entitlement of 26 days plus bank holidays

Career progression opportunities

CII or ACII qualification support

Pensions scheme

24-hour wellbeing support

Paid volunteering day

Spotlight Awards for talent recognition

Qualifications

• Background in Insurance, either at an Insurer or Broker.
• Proven experience in Customer Service or Sales.

Responsibilities

• Ensure smooth running of assigned portfolio.
• Achieve retention rates and sales targets.
• Develop relationships with clients and insurers.
• Independently respond to client and insurer queries.
• Maintain client records and data.

Skills

Communication skills

Customer service

Initiative

Organizational skills

Teamworking

Negotiation skills

Commercial awareness

Job description

Account Handler

The role of the Account Handler is to provide office-based support in the day-to-day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments, and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Key Responsibilities

• Ensure the smooth running of assigned portfolio on a day-to-day basis
• Achieve agreed retention rates
• Achieve cross selling and referral targets
• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
• Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
• Independently respond to queries from both clients and insurers in a pro-active manner
• Resolve any identified discrepancies in provider documentation before sending to clients
• Maintain client records and data in line with our systems and protocols
• a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.

Essential Criteria – Must Be Clearly Demonstrated On CV

• Background in Insurance - Either at an Insurer or Broker
• Background in Customer Service/Sales

Other Essential

• Excellent communication and interpersonal skills
• Proactive attitude, with the ability to use initiative
• Excellent organisational skills
• The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
• Effective teamworking skills
• Influencing and negotiation skills
• Oral and written communication skills
• Commercial awareness
• Willingness to learn
• Resilience, to enable you to deal with problems and constructive criticism

Benefits

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

#AIB #IND01

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.