Account Handler

Everywhen; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in Blackpool is looking for a Personal Lines Insurance Account Handler to support a designated client portfolio. This role focuses on building strong relationships with clients and requires excellent customer service skills. Daily responsibilities include addressing client queries and working collaboratively with the team. Benefits include 26 days of holiday, career progression opportunities, support for wellbeing, and a pension scheme. Join a welcoming and supportive team where your contributions are valued.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualification support

Pension scheme

24-hour wellbeing support

Paid volunteering day

Spotlight Awards

Qualifications

• Experience working in a customer service-oriented role.
• Strong communication skills to engage clients via phone and email.
• Ability to demonstrate honesty and integrity.

Responsibilities

• Support a designated client portfolio as the first point of contact.
• Build strong relationships with clients and assist with queries.
• Work collaboratively with the team and adapt to changes.

Skills

Customer service experience

Proactive initiative

Ability to build relationships

Resilience to adapt

Job description

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Personal Lines Insurance Account Handler within our friendly team based in Blackpool.

So, what does the role of an Insurance Account Handler here involve?

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service or sales as relationship‑building with our clients will be the key to your success.

Please note this role will require you to work 1 in every 4 Saturdays.

What are we looking for in our Account Handlers?

• Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
• Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit
• Confidence to work with clients both on the phone as well as by email, so experience in customer service is important too.
• Work well with your team, have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. It never gets boring here.
• Demonstrate honesty and integrity, not only is this essential within a financially regulated organisation, but it’s also just the right way to be.

Benefits

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 day paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies

We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page

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