Account Director (IT Managed Services)

HR GO Driving; London; On-site; GBP 65,000 - 70,000; Full time

Job summary

A leading company in IT Managed Services is looking for an Account Director to manage client relationships and drive revenue growth. The role involves solution selling, acquiring new business, and ensuring client satisfaction in a dynamic environment focusing on Unified Communications and Cloud Services.

Responsibilities

• Managing a portfolio of client accounts and building strong relationships.
• Identifying and pursuing new business opportunities.
• Ensuring client satisfaction and addressing inquiries.

Skills

Sales Experience

Communication Skills

Negotiation Skills

Relationship Building

Problem-Solving

Technical Knowledge

Job description

Salary: £65K to £70k base salary with matching commission - (OTE 130k to 140k)

An Account Director for my IT Managed Services client is responsible for managing client relationships, driving revenue growth, and ensuring client satisfaction with their solutions and services.

This role involves both acquiring new business and nurturing existing client accounts, focusing on areas like Unified Communications, Data Centre, Security, Borderless Networks, and Managed Services.

The Account Director acts as a key point of contact, understanding client needs, presenting solutions, and working with internal teams to deliver exceptional results.

Key Responsibilities:

Account Management:

Managing a portfolio of client accounts, building strong relationships, and understanding their business objectives.

Solution Selling:

Presenting and selling solutions, including Unified Communications, Data Centre, Security, Borderless Networks, and Managed Services.

New Business Acquisition:

Identifying and pursuing new business opportunities through client acquisition and lead generation.

Client Satisfaction:

Ensuring client satisfaction by addressing inquiries, resolving issues, and delivering exceptional service.

Tracking and reporting on sales progress, managing the sales pipeline, and providing regular updates to management.

Working with internal teams (sales, marketing, technical) to ensure seamless service delivery and client success.

Product Knowledge:

Developing expertise in my client's solutions, particularly Microsoft products and licensing solutions (e.g., Office 365, Azure).

Client Communication:

Communicating effectively with clients, providing clear explanations, and addressing any concerns or conflicts.

Key Skills:

Sales Experience: Proven track record of winning new business and managing client accounts.

Communication Skills: Excellent verbal and written communication skills, including the ability to deliver professional presentations.

Negotiation Skills: Strong negotiation and influencing skills, particularly at the "C" level.

Relationship Building: Ability to build strong rapport with clients and develop long-lasting relationships.

Problem-Solving: Ability to identify and resolve client issues effectively.

Technical Knowledge: Understanding of IT solutions and technologies, particularly in areas like Unified Communications, Data Centre, and Cloud Services.

If this sounds like you, please apply and I'll be in touch to organise an initial conversation and share more details.

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