Accommodation Team Lead — Guest Experience & Operations

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 28,000; Full time

Job summary

A leading UK resort is seeking a passionate Accommodation Supervisor to lead frontline teams and ensure operational excellence. Responsibilities include coaching, maintaining service standards, and addressing guest complaints. The ideal candidate will have experience in hospitality, excellent communication skills, and a focus on detail. This position offers a competitive salary, fantastic perks, and the chance to be part of a magical guest experience.

Benefits

40% discount off LEGO products

20 free tickets for Merlin Attractions

25% discount in Merlin retail shops

Private pension scheme

Life assurance scheme

Ongoing training & development

Qualifications

• Experience in accommodation or hospitality environments.
• Ability to prioritize and make sound decisions under pressure.
• Strong reporting and record-keeping skills.

Responsibilities

• Lead frontline teams to deliver exceptional guest service.
• Conduct training sessions and performance reviews.
• Ensure cleanliness, presentation and safety standards.

Skills

Strong operational awareness

Excellent communication skills

Confident problem-solver

High attention to detail

Flexible and adaptable

Collaborative team player

Job description

A leading UK resort is seeking a passionate Accommodation Supervisor to lead frontline teams and ensure operational excellence. Responsibilities include coaching, maintaining service standards, and addressing guest complaints. The ideal candidate will have experience in hospitality, excellent communication skills, and a focus on detail. This position offers a competitive salary, fantastic perks, and the chance to be part of a magical guest experience.