Accommodation Manager

Holland & Barrett; Hemel Hempstead; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading holiday resort company in Hemel Hempstead is seeking an Accommodation Manager to oversee the cleanliness and preparation of guest accommodation. The role involves managing a large team, ensuring high standards, and collaborating with various departments to enhance guest experiences. Previous management experience in a holiday park and effective leadership skills are essential. The position offers competitive pay, a bonus scheme, and additional benefits like discounts on holidays.

Benefits

Bonus Scheme

Enhanced Family Benefit

Life Insurance

Discounts on Away Resorts Holidays

On Park Discounts

Awards and Recognition

Qualifications

• Management experience in a practical, time-pressured environment.
• Leadership style that is open and approachable yet commands respect.
• Ability to effectively manage a large team and plan workload.

Responsibilities

• Lead a large department of accommodation team members.
• Ensure guest accommodation is prepared to the highest standards.
• Collaborate with other managers to enhance guest experience.
• Resolve guest concerns positively and effectively.
• Contribute to strategic direction and manage budgets.

Skills

Management experience

Leadership style that commands respect

Ability to plan and organise workload

Previous accommodation management experience

Job description

Hours of Work: 40 Hours Per week (including weekends)

Hours:40 hours per week, Weekends Required - Permanent Contract

Salary:Up to £32,000 DOE

What we need in a nutshell

Our accommodation needs to be so clean that when guests open the door to it, we can hear them say “Wow!” To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team.

Some of the background

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day‑to‑day. When they are with us, they play crazy games, enjoy show‑stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

We need you to be the person who delivers delight by ensuring that our guests’ accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work.

The nitty gritty of what you’ll be doing

Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests’ holiday experience and your role will involve:

• Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.
• Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.
• Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.
• Problem‑Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.
• Shape the Future: Contribute to the park’s strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.
• Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost‑saving initiatives.
• Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.

One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays too.

Skills, experience and qualities you’ll need

We’ll provide training, but you must:

• Have management experience in a practical, time‑pressured environment
• Have a leadership style that is open, approachable but that commands respect
• Be able to plan and organise the workload, training and management of a large team
• Previous Accommodation Manager experience in a holiday park

It’s about your values too. We have a can‑do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.

What we can offer you

• Bonus Scheme
• Enhanced Family Benefit
• Life Insurance
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Want to join our team? Here’s how to apply

Click on the Apply Now button. If you’re new to our website, we’ll prompt you to register. If you’ve already registered, you can simply log in. Then complete your details and send us your best version of you.