Access Service Analyst

The Openwork Partnership; Swindon; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A financial services organization in Swindon is seeking an Access Service Analyst who will manage IT access for staff and advisers. The role includes creating system accounts, supporting new starters, and maintaining access documentation. Ideal candidates will have strong organizational skills, experience handling customer calls, and knowledge of Active Directory and Microsoft Dynamics administration. This hybrid position offers competitive salary and benefits, and the organization promotes a supportive work culture.

Benefits

Salary up to £28,000

Bonus scheme – on target bonus 7.5%

Pension scheme with 5% company match

27 days holiday plus bank holidays

Qualifications

• Experience in call handling and dealing with difficult situations.
• Knowledge of Data Protection and FCA regulations.
• ITIL V3 or V4 certification preferred.

Responsibilities

• Allocate access for starters, leavers, movers.
• Manage the leavers process ensuring IT equipment is returned.
• Diagnose and resolve access‑related problems.

Skills

Good organisation skills

Communication skills

Problem solving

Attention to detail

Ability to multi-task

Tools

Active Directory

Microsoft Dynamics User Administration

M365 licensing portal

Job description

Access Service Analyst – The Openwork Partnership

Opportunity

We are looking for a dedicated individual with a strong passion for providing exceptional service and a keen eye for detail to facilitate Access to Openwork Colleagues, as well as access to Firms.

The role holder will work with internal staff, technology teams and advisers to assist with queries. This will include creation and removal of system accounts and licences. You will also contribute to software asset management through the effective assignment and management of licenses to internal staff and advisers.

This is a hybrid role based in our Swindon office.

Benefits

• Salary up to £28,000
• Bonus scheme – on target bonus 7.5%
• Pension scheme – contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
• Critical illness cover
• Income protection – 1 x salary
• Death in service – 4 x salary
• 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
• A range of other flexible benefits to include private medical insurance, dental insurance and much more.

Key Accountabilities

• Follow documented processes to allocate access for starters, leavers, movers.
• Manage the leavers process to ensure that all IT equipment is returned.
• Conduct new starters welcome calls supporting them to log on to the system and answer queries.
• Follow the ticket best practice guide making sure tickets and requestors are regularly updated.
• Provide ad‑hoc support to the IT Service desk answering incoming calls during lunch and seasonal peak times.
• Diagnose and resolve access‑related problems accurately and ensure they are logged correctly and either closed or escalated appropriately.
• Carry out access audits and re‑verification of access for critical systems.
• Maintain Access documentation and ensure it is kept up to date.

Qualifications and Experience

• Experience in call handling and dealing with difficult and demanding situations.
• ITIL V3 or V4 an advantage.
• Knowledge and Experience of Active Directory.
• Knowledge of 0365 Admin Centres and User Administration within Dynamics 365 advantageous.
• A good knowledge of Data Protection and FCA regulations.
• A good understanding of starters and leavers process, as well as role‑based access controls.

Technical Knowledge

• Microsoft Dynamics User Administration.
• Active Directory.
• M365 licensing portal.

Skills and Competencies

• Good organisation and communication skills.
• Have a bright professional attitude and lead by example work ethic.
• Have the ability to multi‑task and stay organized in an agile working environment.
• Be analytical & inquisitive with excellent attention to detail.
• Ability to change priorities on a day‑to‑day basis.
• Good at problem solving – required to get underneath incidents and identify where and what has gone wrong.
• Ownership of requests.

Why us?

We're a dynamic, fast‑paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

We’re also very proud of our culture, being one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment that truly recognises and celebrates our colleagues’ individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.