999 Call Handler: Critical Thinking in Emergencies

Pbnet; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecoms provider in the UK seeks a Customer Service Advisor in Belfast. This entry-level role involves handling emergency calls, providing critical support, and demonstrating strong communication skills. Comprehensive training is offered, making it a rewarding opportunity for those who wish to contribute meaningfully. The contract offers competitive pay and a chance for permanent placement after a successful temporary period.

Qualifications

• A caring nature to support individuals during crises.
• Good standards of literacy and IT skills.

Responsibilities

• Be the first contact for emergency calls.
• Support individuals in critical situations.
• Provide assistance whilst working under pressure.

Skills

Successful Communication and Active Listening skills

Critical thinking

Empathy

Emotional Intelligence

IT skills

Job description

A leading telecoms provider in the UK seeks a Customer Service Advisor in Belfast. This entry-level role involves handling emergency calls, providing critical support, and demonstrating strong communication skills. Comprehensive training is offered, making it a rewarding opportunity for those who wish to contribute meaningfully. The contract offers competitive pay and a chance for permanent placement after a successful temporary period.