2nd Line Tech Support Engineer - Networking/VoIP (Hybrid)

Myphf; Harrogate; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading telecommunications provider in Harrogate is looking for a proactive 2nd Line Technical Support Analyst to provide superior technical support and manage complex customer issues. You will work with cutting-edge technologies such as Cisco, VoIP, and SD-WAN while contributing to an excellent customer experience. The role offers hybrid working and core hours, as well as a supportive team environment geared towards your professional growth.

Qualifications

• Foundational technical mindset and eagerness to learn.
• Prior experience in a 1st or 2nd Line technical support role is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Be the primary technical resource for customers and manage complex issues.
• Deepen knowledge across a wide range of vendor technologies.
• Own the end-to-end resolution process and liaise with internal teams.
• Provide high-quality customer communication and transparency.
• Identify and resolve issues before they impact customers.

Tools

Cisco

VoIP

SD-WAN

Fortinet

Polycom

Job description

A leading telecommunications provider in Harrogate is looking for a proactive 2nd Line Technical Support Analyst to provide superior technical support and manage complex customer issues. You will work with cutting-edge technologies such as Cisco, VoIP, and SD-WAN while contributing to an excellent customer experience. The role offers hybrid working and core hours, as well as a supportive team environment geared towards your professional growth.