2nd Line IT Support Engineer | Growth & Perks

Select Technology Systems Ltd; Whetsted; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading IT support company in Whetsted is seeking a 2nd Line Support Engineer to provide expert technical support and enhance customer care. The role offers a competitive salary between £30,000 and £35,000 based on experience. You'll work in a supportive team environment, driving team objectives and providing robust IT solutions. The company values growth and offers generous perks, including 26 days vacation, training opportunities, and flexible working arrangements.

Benefits

26 days holiday

Annual pay increase

10 days training

Rota for overtime pay

Team bonding activities

Free fruit and drinks

Qualifications

• Proven experience at 2nd Line level, with strong understanding of desktop, networking, and infrastructure support.
• Exceptional interpersonal skills with clear communication and active listening.
• Self-starter attitude thriving in a fast-paced setting.

Responsibilities

• Deliver expert 2nd Line support to clients, maintaining high technical excellence.
• Provide robust technical support at network level, ensuring client systems remain secure.
• Guide and mentor junior team members, fostering a collaborative environment.

Skills

Technical troubleshooting

Customer care

Microsoft technologies

Networking

Interpersonal skills

Education

Relevant certifications in Microsoft 365, Networking, WatchGuard, and Veeam

Tools

Windows OS

Office 365

Active Directory

VMware / Hyper-V

WatchGuard

Job description

A leading IT support company in Whetsted is seeking a 2nd Line Support Engineer to provide expert technical support and enhance customer care. The role offers a competitive salary between £30,000 and £35,000 based on experience. You'll work in a supportive team environment, driving team objectives and providing robust IT solutions. The company values growth and offers generous perks, including 26 days vacation, training opportunities, and flexible working arrangements.