2nd Line IT Support Analyst - Hybrid, Travel Ready

Unternehmensgruppe Theo Müller S.e.c.s.; Market Drayton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading dairy company in Market Drayton seeks an experienced Technical Support Analyst to join their team. You will provide critical 2nd line support, troubleshooting technical issues and ensuring a seamless IT experience. This role requires a technical college degree and strong skills in MS Windows and ITIL processes. Competitive salary and benefits including generous annual leave and a pension scheme are offered. This position involves hybrid work with regular travel to various sites to provide hands-on support.

Benefits

Competitive salary

Generous annual bonus

Life Assurance

25 days holiday plus bank holidays

Pension Employer Contribution Scheme

Qualifications

• A technical college degree or equivalent.
• Working knowledge of ITIL processes.
• Strong troubleshooting skills across MS Windows environment.
• Willingness to join an out-of-hours rota.

Responsibilities

• Provide 2nd line support for incidents and service requests.
• Troubleshoot hardware, software, and infrastructure issues.
• Travel frequently to multiple sites for hands-on support.
• Document solutions and contribute to the knowledge base.

Skills

Troubleshooting skills

Knowledge of ITIL processes

MS Windows environment expertise

Network troubleshooting

Education

Technical college degree or equivalent

Tools

System monitoring tools

Job description

A leading dairy company in Market Drayton seeks an experienced Technical Support Analyst to join their team. You will provide critical 2nd line support, troubleshooting technical issues and ensuring a seamless IT experience. This role requires a technical college degree and strong skills in MS Windows and ITIL processes. Competitive salary and benefits including generous annual leave and a pension scheme are offered. This position involves hybrid work with regular travel to various sites to provide hands-on support.