2nd Line BC Support Analyst

DCS Scaffolding; Rugeley; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A successful technology provider in the UK is seeking a 2nd Line Service Desk Analyst with expertise in Microsoft Dynamics 365 Business Central. In this full-time role, you will troubleshoot application issues, manage service requests, and support clients across various environments. Ideal candidates will have significant experience in a service desk environment and a strong understanding of Dynamics. The position requires effective communication skills and the ability to work under pressure, with opportunities for career development.

Benefits

Competitive salary

Benefits package

Qualifications

• Significant experience in a service desk or application support environment is essential.
• Strong working knowledge of Microsoft Dynamics 365 Business Central and Dynamics NAV.
• Confident communicator with excellent written and verbal skills.

Responsibilities

• Act as the primary escalation point for Tier 1 analysts.
• Investigate and resolve issues across core BC modules.
• Manage and prioritize service tickets within agreed SLAs.

Skills

Application Support

Business Central

Dynamics NAV

Problem-solving

Communication

User Management

Tools

Jet Reports

LS Central

Zetadocs

Job description

2nd Line Service Desk Analyst/Microsoft Dynamics 365 Business Central

Location: Rugeley (with UK-wide client site visits as required)

Hours: Monday-Friday, 9:00am-5:30pm

Salary: Competitive + benefits

Job Type: Full-time, Permanent

Are you an experienced Application Support Analyst or Service Desk professional with strong knowledge of Microsoft Dynamics 365 Business Central? A successful technology provider is looking for a Tier 2 Service Desk Analyst specialising in Dynamics Business Central to join their growing support team.

This role is perfect for someone who enjoys deep‑dive troubleshooting, working closely with customers, and supporting a wide range of Business Central and NAV environments.

What You’ll Be Doing

• Acting as the primary escalation point for Tier 1 analysts for all Business Central and Dynamics NAV enquiries.
• Investigating, diagnosing, and resolving issues across core BC modules, integrations, customisations, and user access.
• Handling service requests such as:
  • New user setup and permissioning
  • Data investigations
  • Functional queries across Finance, Sales, Purchasing, Warehousing, etc.
• Creating and maintaining documentation, known‑error articles, and solution workflows for recurring Dynamics issues.
• Communicating with customers clearly and professionally at all stages of the support lifecycle.
• Managing, prioritising, and closing service tickets within agreed SLAs.
• Working closely with internal Developers, Consultants, and Project teams to ensure accurate and timely resolutions.
• Attending customer sites when required for solution walkthroughs, troubleshooting sessions, or customer training.
• Contributing ideas for improving Dynamics support processes and customer experience.
• Providing occasional rota‑based weekend cover.

What We’re Looking For

Essential:

• Significant experience in a service desk or application support environment.
• Strong working knowledge of:
  • Microsoft Dynamics 365 Business Central
  • Microsoft Dynamics NAV
  • Permissions, user management, and core BC modules
  • Business application troubleshooting
• Confident communicator with excellent written and verbal skills.
• Strong analytical and problem‑solving abilities.
• Ability to work to deadlines and manage multiple priorities.
• Experience supporting finance or operational applications.

Desirable:

• Experience with:
  • Jet Reports
  • LS Central / LS NAV
  • Zetadocs / Document Capture
• Knowledge of Dynamics 365 for Sales or wider Microsoft Stack.

Why This Role?

• Become the go to specialist in Microsoft Dynamics 365 Business Central support.
• Work with a collaborative team where your ideas and improvements are genuinely valued.
• Exposure to multiple BC environments across different industries.
• Clear opportunities for development into consultancy, functional support, or senior support roles.

If you’re a customer focused problem solver with a passion for supporting Business Central, we’d love to hear from you.

Apply today and take the next step in your Dynamics support career.

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality