2nd/3rd Line Tech Support Engineer — Cloud & 365 Expert

Customair; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology service firm in Wigan is seeking a skilled Technical Support Engineer to join its Service Operations team. This hands-on role requires ownership of complex technical issues, support for business-critical systems, and expertise in Microsoft 365, Azure, and endpoint management. Ideal candidates will have a strong troubleshooting background and an ITILv4 qualification, with opportunities for career development and a comprehensive benefits package.

Benefits

Competitive Basic Salary

Discretionary Bonus Scheme

Company Shares Option Plan

Contributory pension scheme

Life insurance (4 x basic salary)

Simply Health Cash Plan

Holiday entitlement (33 days inclusive of bank holidays)

Study Support and opportunity for progression

Confidential 24/7 employee assistance helpline

Agile and collaborative office environment with free parking

Qualifications

• Proven experience in a 2nd/3rd Line Support or Systems Administrator role.
• Deep knowledge of Microsoft 365 including Exchange Online and Teams.
• Experience with network security and antivirus solutions.

Responsibilities

• Manage incidents from investigation to resolution within agreed SLAs.
• Monitor production systems for performance and security.
• Administer and maintain core business systems including Microsoft 365.

Skills

2nd/3rd Line Support experience

Windows Server

Virtualization

Public Cloud (Azure or AWS)

Microsoft 365 Ecosystem

Strong troubleshooting skills

Education

ITILv4 Foundation qualification

Tools

Microsoft 365

Atlassian (Jira, Confluence)

Groundcover

Grafana

Microsoft Intune

Job description

A technology service firm in Wigan is seeking a skilled Technical Support Engineer to join its Service Operations team. This hands-on role requires ownership of complex technical issues, support for business-critical systems, and expertise in Microsoft 365, Azure, and endpoint management. Ideal candidates will have a strong troubleshooting background and an ITILv4 qualification, with opportunities for career development and a comprehensive benefits package.