1st Line IT Support Technician - Growth Path

Mercury College; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A forward-thinking college in the UK is seeking a proactive 1st Line IT Support Technician to provide essential support within the organization. The ideal candidate will have strong problem-solving skills and experience with Microsoft 365 technologies. This role offers the chance to work with modern tools, develop professionally, and contribute to a supportive team environment. Benefits include extensive training, promotional opportunities, and a commitment to diversity and inclusion.

Benefits

6 weeks holiday

Pension scheme

Cycle to work Scheme

Employee assistance programme

Qualifications

• Experience in a 1st Line IT Support role or similar.
• Strong knowledge of Microsoft 365 technologies.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Deliver effective first-line technical support across the organisation.
• Ensure timely resolution of IT issues and maintain user satisfaction.
• Support the operation of Microsoft 365 technologies and core IT systems.

Skills

Problem-solving skills

Attention to detail

Customer service orientation

Education

5 GCSEs (grades A*-C / 9-4 or equivalent), including English Language and Maths

Tools

Microsoft 365

Active Directory

Windows OS

Job description

A forward-thinking college in the UK is seeking a proactive 1st Line IT Support Technician to provide essential support within the organization. The ideal candidate will have strong problem-solving skills and experience with Microsoft 365 technologies. This role offers the chance to work with modern tools, develop professionally, and contribute to a supportive team environment. Benefits include extensive training, promotional opportunities, and a commitment to diversity and inclusion.