1st Line IT Support Engineer (Flexible Hours)

Berg Kaprow Lewis LLP; Greater London; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading accountancy firm in London is searching for a 1st Line Support Engineer to provide effective technical support to staff. The role involves troubleshooting devices, managing user accounts, and ensuring minimal disruption to operations. Ideal candidates should have experience in IT support, strong problem-solving skills, and the ability to communicate with non-technical users. The company offers a supportive environment encouraging professional development and a benefits package promoting wellbeing.

Benefits

Private Medical Insurance

Pension scheme

Group Life Assurance

Cycle to Work Scheme

Enhanced Family Leave

Qualifications

• Proficiency in supporting Windows and macOS devices.
• Familiarity with accounting software like QuickBooks or Sage is a plus.
• Strong problem-solving skills and ability to communicate technical info to non-tech users.

Responsibilities

• Provide technical support for desktop, laptop, and mobile devices.
• Diagnose and resolve incidents based on SLAs.
• Manage user accounts and maintain technical documentation.

Skills

Technical support for devices

Troubleshooting skills

User account management

Communication skills

Proactive learning attitude

Education

Experience in IT support or similar role

Tools

ServiceNow

Zendesk

Job description

A leading accountancy firm in London is searching for a 1st Line Support Engineer to provide effective technical support to staff. The role involves troubleshooting devices, managing user accounts, and ensuring minimal disruption to operations. Ideal candidates should have experience in IT support, strong problem-solving skills, and the ability to communicate with non-technical users. The company offers a supportive environment encouraging professional development and a benefits package promoting wellbeing.