1st / 2nd Line IT Support Consultant - Schools IT Support

Classroom365 Limited; Romford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading managed IT services provider is seeking an IT Support Consultant to provide first and second line support in schools. This full-time position demands strong desktop support and customer service skills, with responsibilities including on-site technical support across various locations in London and Essex. Ideal candidates will have over a year of IT support experience and familiarity with Office 365 and networking. The role offers career progression in a supportive environment.

Benefits

Multiple certifications from leading industry career paths

Opportunities for network infrastructure projects

Hands-on experience with current technologies

Career progression opportunities

Supportive work environment

Qualifications

• 1 year+ of IT support experience required.
• Strong customer service and desktop support skills are essential.
• Ability to work independently while managing travel to different sites.

Responsibilities

• Provide technical support to clients across multiple sites.
• Advise on school infrastructure projects based on service level agreements.
• Support schools primarily in designated London areas.

Skills

1st/2nd Line IT support experience

Customer service skills

Desktop support skills

Office 365 experience

Networking knowledge

Team player

Tools

Office 365

Microsoft Azure

Google Workspace

Windows Server

Hyper-V

VMware

Job description

1st / 2nd Line IT Support Consultant - Schools IT Support

Join Classroom365 as a first/second line support consultant. This permanent full‑time role is based in London and surrounding areas, including Essex.

About Us

We are a leading managed IT services provider exclusively supporting the education sector. We provide a comprehensive range of IT and allied services across London and the Home Counties, including full network infrastructure support, AV installations and maintenance, IT suite refurbishments, remote backup services, Cloud Hybrid on‑premises solutions, and consultancy on new school builds.

Key Responsibilities

• Provide on‑site technical support and advice to clients at multiple sites – travel to client sites is essential.
• Advise clients on potential school infrastructure project work based on our SLA in Schools.
• Primary support for schools in Greenwich, Southwark, Wandsworth, Lambeth, Croydon, Lewisham, Tower Hamlets, Hackney, Brent and parts of Essex.

Desirable Skills

• 1 yr+ 1st/2nd Line IT support experience and ability to work independently and diversely.
• Experience working in the educational sector.
• Strong customer service skills.
• Strong desktop support skills.
• Well‑mannered and presentable.
• Experience in Office 365, including Microsoft Teams and SharePoint.
• Office 365 migration and working experience.
• Any experience or knowledge of Microsoft Azure.
• Experience in Microsoft Entra (Intune).
• Google Workspace for Education.
• Wireless networking (Wi‑Fi, WLAN) and configuration of Wi‑Fi networks.
• Windows Server 2016, 2019, 2022, 2025 – Active Directory and Group Policy experience desirable.
• Windows 10, Windows 11 desktop support experience.
• Mobile device management (MDM) – iPads, Google Chromebooks, Windows devices.
• Apple device management experience desirable.
• Workstation deployment (WDS, MDT or any other deployment experience in a large network).
• Networking knowledge – switching, domain environment, complex troubleshooting.
• Experience working with server infrastructure – Hyper‑V, VMware.
• Strong team player.

Essential Skills

• Office 365 administration experience, migration (optional).
• Google Workspace admin experience.
• Active Directory, Group Policy (desirable).

Benefits

• Multiple certifications from leading industry career paths.
• Opportunities to work on network infrastructure upgrade projects.
• Hands‑on experience within server‑based infrastructure and a vast array of current technologies.
• Career progression within the team and company.
• Supportive environment where your views or ideas will be heard and you can make a real difference.

Requirements

Successful candidates must pass an Enhanced DBS check and be eligible to work in the UK without sponsorship.

Candidate titles considered

• IT Engineer
• IT Technician
• 1st Line Support Technician
• 2nd Line Support
• IT Support Engineer
• Schools IT Support Specialist
• Education Technology Support Consultant
• IT Systems Consultant for Schools
• Education IT Solutions Consultant
• School Technology Advisor
• Educational Technology Support Specialist
• School IT Technician
• IT Service Desk Consultant for Schools
• School IT Operations Specialist

Position details

Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology