Business Analyst jobs in South Africa

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Job title : Business Analyst - Online Servicing

Job Location : Western Cape, GeorgeDeadline : May 18, 2025Quick Recommended Links

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• Job by industries
  
  

• Identify and track KPIs that define online service success.
• Deliver sharp, strategic insights and performance reports to key stakeholders.
  
  

• Deep-dive into digital query handling.
• Pinpoint gaps, test improvements, and team up with client care to reduce queries in the call center.
  
  

• Shape data-driven digital service strategies.
• Align customer experiences with commercial goals and keep us ahead of emerging digital trends.
  
  

• Lead impactful digital initiatives from idea to launch.
• Work cross-functionally to ensure goals are met on time and on point.
  
  

• Collaborate to create smooth, engaging online experiences at every step of the customer journey.
  
  

• Evaluate and implement new tools to keep us agile, efficient, and customer-focused.
  
  

• A Bachelor’s degree in Business, Information Systems, or related fields.
  
  

• 3+ years in a Business Analyst role focused on digital sales, e-commerce, or online strategy.
• Proven ability to turn data into growth-driving insights.
• Research / Data Analysis jobs

• Seniority level
  Mid-Senior level

• Employment type
  Full-time

• Job function
  Research, Analyst, and Information Technology
• Industries
  Insurance

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