Jobs in Wilmington, United States

Job Title: Sr. IT Business Systems Analyst

Pay Range: $101,272– $151,907

Geographic & job eligibility rules may apply.

• Comprehensive coverage (medical/dental/vision) at a reasonable cost
• Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
• Paid sick and vacation pay; approximately 2 weeks vacation, 6 paid holidays plus 1–2 floating holidays
• Up to 50% off store merchandise
• Flexible spending accounts for eligible health and day care
• Employee Assistance Program – free tools for work‑life balance
• 401(k) plan with company match
• Life insurance – company provided with supplemental option
• Annual bonus, performance merit increases, disability insurance, parental leave

As one of the largest for‑profit thrift operators in the United States, Canada and Australia for value‑priced pre‑owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently‑used, one‑of‑a‑kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, and providing our partners with valuable funding for their community‑based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

The Senior Business Systems Analyst (Sr. BSA) serves as a key contributor to the Enterprise Project Management Office, with responsibilities that often span enterprise‑wide initiatives. This role is accountable for analyzing, improving, and supporting complex business processes and systems by working across departments including store operations, engineering, IT, and business teams.

The Sr. BSA identifies and addresses operational, financial, and technological risks, while also seeking opportunities to improve efficiency. The Sr. BSA acts as both a strategic partner and hands‑on analyst, aligning business objectives with technology solutions while identifying areas for process improvement and ensuring business and technical requirements are effectively translated and executed.

• Manage multiple initiatives or complex projects with multiple workstreams; collaborating with stakeholders and project delivery teams to define, document, and refine business and system requirements.
• Serve as a liaison between business and technical teams to ensure solution alignment.
• Lead requirements workshops, process mapping sessions, and cross‑functional discussions to gather and validate project needs; ensuring documentation is complete, consistent and well understood.
• Create specifications, translating business requirements into requirement specifications for developers and IT leveraging system designs, data models, and workflow diagrams.
• Perform gap analyses and impact assessments to evaluate current state vs. future desired state.
• Write user stories, lead sprint planning, and participate in Agile/Scrum ceremonies.
• Act as a Subject Matter Expert (SME) on system features and workflows throughout the development lifecycle.
• Perform as a SME on system features during troubleshooting or requirements workshops.
• Support change management and DevOps activities, including communication, training, and stakeholder engagement.
• Identify training and operational procedures within a business to increase efficiency and productivity.
• Discover impactful insights using a variety of data analysis and organization tools.
• Ensure related business and IT systems as well as partner platforms accurately represent requirements.
• Provide leadership, support and mentorship to other Business Systems Analysts.
• Develop, review, and modify analysis templates, tools, and processes.
• Continually seek to improve process, technology, communications and documentation.

• Analytical and critical thinking skills: ability to analyze and interpret complex information and diagnose the root cause of issues with a problem‑solving mindset.
• Technical proficiency: solid understanding of software development life cycle (SDLC) and experience with relevant tools such as ADO, enterprise systems like ERP or CRM, and SQL.
• Strong communication and facilitation skills, capable of translating between business and technical audiences, and effectively presenting complex topics to senior leadership.
• Ability to develop a deep understanding of business processes and identify areas for improvement.
• Proven ability to effectively manage multiple priorities and lead initiatives in a complex, ambiguous environment.
• Capability to collaborate and build strong relationships with stakeholders at all levels.
• Ability to set realistic goals and timelines, and proactively resolve challenges.
• Ensures all project‑related documentation is complete.
• Delegate as necessary.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent.
• 5–8 years of business systems analysis (BSA) experience or in a similar role.
• Experience managing or contributing to software related enterprise projects.
• Certified Business Analysis Professional (CBAP), Professional in Business Analysis (PMI‑PBA) or similar preferred.
• Scrum Master Certification preferred.

FLSA: Exempt

Travel: 10% or less

Work Type/Location: Remote, USA

Savers is an E-Verify employer

• Seniority level – Mid‑Senior level
• Employment type – Other
• Job function – Information Technology
• Industries – Retail