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Client Support Executive
Job summary
A company in ecommerce packaging based in Yeovil is seeking a Client Support Executive to assist the Sales Director. This role involves managing schedules, correspondence, and customer inquiries while providing comprehensive support. The ideal candidate will have strong negotiation skills and a friendly demeanor, along with experience in customer service. The position offers a salary range of £28k to £30k, with additional benefits including 23 days holiday and free parking.
Benefits
Qualifications
- Experience in customer service with a customer centric attitude.
- Ability to manage multiple administrative tasks effectively.
- Proven track record of handling customer queries and achieving satisfaction.
Responsibilities
- Monitor emails and manage the diary for the Sales Director.
- Organise travel and prepare communications as needed.
- Process sales orders and maintain databases.
- Provide comprehensive product information to customers.
Skills
Tools
Based in Yeovil my client is an energetic team of dynamic, and passionate individuals with an eye for detail dedicated to redefining the landscape of ecommerce and retail packaging.
Full Time 8-5 M-F £28k- £30k PA
- 23 days holiday plus Bank holidays
- Free Parking
- Pension
- Paid Lunch
70% will be admin and Customer service
30% supporting with accounts
As a Client Support Executive, you will be supporting the Sales Director by helping with time and daily management, scheduling of customer and prospect meetings, correspondence, and note-taking. Answering any questions and queries in person, over the phone, or online in a professional and customer centric manner, with strong negotiation skills. You will work alongside the Sales Director to coordinate customer and new business appointments. Support follow-up on quotations and prospects in a timely manner to maximise conversion rates and have a 'customer first' attitude and approach to working.
- Monitoring emails, diary management and preparing communications on behalf the Sales Director.
- Organising travel and itineraries as required.
- Resolving customer queries in a manner which maximises customer satisfaction as required.
- Processing sales orders using systems and raising purchase orders to suppliers and setting up codes for products, also getting quotes from suppliers.
- Marking up quotes and sending these back to customers, when the quote is converted, and the customer has placed the order setting them up on the system as a customer.
- Maintaining databases and filing systems.
- Provide support and comprehensive product information to customers as required.
- Update and maintain the order system to track orders and customer queries effectively.
- Manage administrative tasks, from running errands to reminding the Director of important tasks and deadlines.
- Ensuring all relevant ERP and CRM system records are maintained to a good standard.
- A warm and friendly tone and personality that will improve customer relationships
- Query management
- Objection handling
- Sales process knowledge
- Use of Microsoft 365 Business Central, Smartsheet, LinkedIn, Google Sheets and Excel
- Is willing to put team goals above personal goals
- Conveys a sense of urgency by taking action and being proactive as required
- Shows high level of confidence, positivity and tenacity
- Resilience by reacting positively to any obstacles is essential
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.