Zonal Service Manager - EV & Aftermarket Growth

Futura Design Ltd; Coventry; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading motorcycle service provider is seeking a Zonal Service Manager based in Coventry. The role requires 10+ years of service operation management experience and involves driving performance in dealer service operations. Responsibilities include establishing service workshops, ensuring customer satisfaction, and managing dealer profitability. A Bachelor's degree in a relevant field is essential. The position offers a permanent contract with competitive compensation.

Qualifications

• 10+ years' experience in a similar role.
• Extensive knowledge in dealer service/parts operations.
• Experience in territory management and enhancing dealer profitability.

Responsibilities

• Ensure timely publication of customer engagement events.
• Establish service workshops aligning with company standards.
• Drive growth in After Sales Service to expand market share.
• Achieve workshop loading targets as per defined goals.
• Resolve customer complaints within agreed timelines.
• Conduct regular meetings with the aftersales regional team.
• Boost dealer profitability and service absorption ratio.

Skills

Service operation management

Process standardization

Territory management

Dealer profitability

Education

Bachelor's degree in a relevant field

Job description

A leading motorcycle service provider is seeking a Zonal Service Manager based in Coventry. The role requires 10+ years of service operation management experience and involves driving performance in dealer service operations. Responsibilities include establishing service workshops, ensuring customer satisfaction, and managing dealer profitability. A Bachelor's degree in a relevant field is essential. The position offers a permanent contract with competitive compensation.