Workshop Controller: Lead Tech Team & Workshop KPIs

Listers Group; Boston; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading UK motor retailer is seeking a Workshop Controller to manage workshop productivity and coordinate between advisors and technicians. Responsibilities include overseeing the workflow, ensuring quality service delivery, and achieving KPI targets. Ideal candidates will have prior dealership experience and possess excellent managerial skills. The role offers a competitive salary with OTE of up to £45,000, benefits including holiday and pension, and opportunities for progression.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Free Parking / On-site Parking

Company Events

Qualifications

• Experience as Trainee Workshop Controller, Workshop Foreman, or Workshop Controller.
• Unlimited confidence, resilience, drive, energy, and talent.
• Well-presented individual with a desire to succeed.

Responsibilities

• Manage the workflow of all jobs to brand standard.
• Ensure excellent customer experience in the service department.
• Conduct regular process reviews with the Aftersales Manager.

Skills

Managing workflow

Team management

Customer experience focus

Performance management

Process adherence

Job description

A leading UK motor retailer is seeking a Workshop Controller to manage workshop productivity and coordinate between advisors and technicians. Responsibilities include overseeing the workflow, ensuring quality service delivery, and achieving KPI targets. Ideal candidates will have prior dealership experience and possess excellent managerial skills. The role offers a competitive salary with OTE of up to £45,000, benefits including holiday and pension, and opportunities for progression.