Workshop Controller

Stellantis group; Romford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive manufacturer in Romford is seeking a Workshop Controller to drive team performance and deliver exceptional customer service. Responsibilities include maximizing efficiency and upselling, while ensuring compliance with regulations. Candidates should have prior dealership experience and a passion for customer excellence. Competitive salary and benefits package offered.

Benefits

Company Car Scheme

Up to 7% Employer Pension Contribution

Annual Leave: 22 days increasing to 26

Exclusive retail discounts

Enhanced Maternity, Paternity, and Adoption Leave

Employee Assistance Program

Paid sick leave after probation

Qualifications

• Previous experience in a busy dealership environment.
• Passion for providing excellent customer service.
• Ability to drive team performance and efficiency.

Responsibilities

• Drive performance of the workshop technician team.
• Lead customer-facing team for maximum upsell.
• Ensure compliance with financial processes and regulations.
• Develop skills and career progression of team members.

Skills

Team leadership

Customer service excellence

Operational optimization

Digital systems adoption

Job description

An exciting new opportunity has come up here at DEALERSHIP. This is a great opportunity for you to become a key member of our dealership team.
As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service

• Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres
• Pension: Generous employer pension contribution of up to 7%
• Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, in addition to bank holidays
• Single Private Medical
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 deals to help you save significantly
• Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions
• Employee Assistance Programme: Access to counselling, practical information, and digital resources
• Occupational Health: Promotion of physical, mental, and social well‑being for our employees
• Personal Accident Insurance: Worldwide personal accident cover
• Training Opportunities: Access to a range of training initiatives and e‑learning resources
• Shared Incentive Plan: Opportunity to invest in the Stellantis Group through our shared incentive plan
• Health Cash Plan: Insurance policy allowing members to claim a percentage of daily health expenses
• Paid sick leave upon completion of Probationary period

Role Description

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first‑time fix
• Lead the behaviour of the customer‑facing team to maximise upsell whilst maintaining exceptional customer service
• Adopt new digital systems and processes as part of our digitalisation strategy
• Develop the skills, knowledge and career progression of team members
• Optimise operational processes within the Customer Journey, such as Vehicle Health Checks
• Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations
• Make an impact across the department and whole dealership

Let’s Work Together

• Location:
• Base salary of up to £XXk
• A competitive performance bonus OTE £XXk
• Manufacturer owned dealership opportunity

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognising the hard work, flexibility, and commitment of our people so we offer an industry‑leading benefits package alongside our competitive basic salary and performance bonus.

We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success! To excel in this role you need to have previous experience working in a busy dealership environment.

Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it’s a platform for building a successful career. We offer a diverse range of benefits to support your personal well‑being:

• Company car scheme – up to two vehicles
• Up to 7% Employer Pension Contribution
• Annual Leave – 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts – through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm