Weekend Helpdesk Coordinator (Part-Time)

Equans Services Limited; Bellshill; On-site; GBP 11,000; Part time

Job summary

A leading Facilities Management provider is seeking a part-time Helpdesk Coordinator based in Bellshill. This role involves managing calls for a fast-paced Helpdesk, logging calls, and assigning various resources. The ideal candidate should possess FM helpdesk experience, strong customer service skills, and the ability to prioritize tasks effectively. The position offers 24 days of annual leave, life cover, and opportunities for career development within a supportive environment. Working hours are Saturday and Sunday from 8 am to 5 pm.

Benefits

24 days annual leave (+ public holidays)

Life cover equivalent to 1.5 times annual salary

Employee discount shopping schemes

Gym membership discounts

Cycle-to-work scheme

Broad range of learning opportunities

Attractive employee referral rewards scheme

Qualifications

• Experience of working to strict SLAs & KPIs.
• Excellent attention to detail, including a high level of accuracy.
• Experience in working in a fast-paced environment.

Responsibilities

• Answer calls for a growing multi‑contract fast‑paced Helpdesk.
• Live call logging on internal CAFM systems.
• Assigning and dispatching to various resources via multiple channels.
• Work to service level agreements preventing financial penalties.

Skills

FM helpdesk experience

Good customer service skills

Attention to detail

Ability to prioritise

Experience with Microsoft packages

Job description

A leading Facilities Management provider is seeking a part-time Helpdesk Coordinator based in Bellshill. This role involves managing calls for a fast-paced Helpdesk, logging calls, and assigning various resources. The ideal candidate should possess FM helpdesk experience, strong customer service skills, and the ability to prioritize tasks effectively. The position offers 24 days of annual leave, life cover, and opportunities for career development within a supportive environment. Working hours are Saturday and Sunday from 8 am to 5 pm.