Web Support Specialist

Leap; United Kingdom; On-site; GBP 25,000 - GBP 27,000; Full time

Job summary

A design and impact agency in Truro seeks a practical and tech-minded individual for the Website & tech support role. This full-time position involves ensuring client websites are secure and performing well, supporting the digital team on WordPress projects, and providing IT support within a creative studio. Offering a salary of £25,000-27,000 with benefits including ethical pension and hybrid working, this role invites you to join meaningful, mission-led projects in a collaborative environment.

Benefits

Ethical pension

Hybrid working

Cycle-to-work scheme

Access to training and development

Qualifications

• Good grasp of Git, repository tools and generic web security.
• Ability to troubleshoot a range of IT issues.
• Calm demeanor during frantic project launches.

Responsibilities

• Maintain and update client websites to ensure security and performance.
• Support the digital team with WordPress builds and launches.
• Provide first-line IT support for studio team members.

Skills

Git and repository tools

Web security best practices

Patient, approachable attitude

Tools

WordPress

FTP/SFTP

Job description

LEAP is a design and impact agency igniting the creative change our planet needs*. Based on the estuary in Truro, Cornwall, we work with organisations that are trying to make things better – for people, places and the planet. The first B Corp design agency in Europe, certified since 2015 and planet-centred from day one.

Our projects range from brand strategy and design to campaigns and digital tools, often around climate, nature and social equity. We’re thoughtful about how we work, and who we work with.

Our clients are based across the UK and beyond. Some are startups. Others are well established. What they have in common is a sense of purpose beyond profit and a willingness to do things differently. In addition to our creative and strategy services we also offer digital low carbon, and sustainable web optimisation and eco hosting, mostly to B2B clients.

Who we’re after:

We’re looking for someone practical, patient and tech-minded to join LEAP as our new Website & tech support. It’s a full-time, permanent role (Hybrid for someone who’s comfortable keeping websites running smoothly and helping the team solve everyday tech niggles as they crop up.

You’ll lead on our website maintenance and care packages – making sure client sites are healthy, secure and performing well. You’ll also support the wider digital team across WordPress builds, hosting, performance and launches, and be the go-to person for day-to-day studio IT support. If you like variety in your day and you’re keen to grow your skills in a creative, purpose-led environment, this could be a great fit.

Keeping websites healthy

• Updating PHP, WordPress core, themes and plugins
• Monitoring site performance, security and uptime
• Making small design tweaks and layout adjustments
• Troubleshooting bugs and compatibility issues
• Running security checks and applying patches
• Optimising website speed and performanceManaging hosting setups and domain registrations
• Setting up staging sites and managing backups

Supporting new builds and launches

• Working with lead developers from briefing to launch
• Setting up hosting environments for new projects
• Managing Git repositories and version control
• Handling DNS updates and SSL certificates
• Helping test sites and prep for go-live
• Coordinating smooth handovers from external developers

Helping the studio run smoothly

• First-line IT support for the team (Mac and Windows)
• Helping with software installs, logins and general troubleshooting
• Keeping equipment and access sorted for new and existing team members
• Supporting data security and good digital housekeeping

What we’re looking for:

A good grasp of

• Git and repository tools like Bitbucket, GitHub or GitLab
• Hosting accounts, server environments and FTP/SFTP
• DNS, SSL certificates and general web security best practice

And someone who’s

• Patient, approachable and good with people
• Proactive about spotting issues before they become problems
• Comfortable learning new tools and tech
• Calm when things get a bit frantic (launch days happen)
• Happy working across different tasks and switching between them

What you’ll get:

• A supportive place to grow your skills and confidence
• The chance to be part of meaningful, mission-led projects local to global
• A creative studio environment in central Truro, away days and team socials
• Salary £25,000-27,000 (dependent on experience)
• Benefits like;
• Ethical pension, hybrid working, and cycle-to-work scheme
• Access to training and personal development opportunities

We offer a range of family-friendly, inclusive employment policies, staff engagement forums, and services to support team members from different backgrounds.

Sounds like you?

To apply, please send the following [e-mail]:

• Digital Portfolio or examples of work – professional, personal, student/spec work is all good
• Short traditional CV
• Cover letter telling us a bit more about you and why you think you would be a good fit (one page max and No AI please)

Leap is committed to creating and fostering a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. This role does not necessarily require a university degree, we embrace and value other forms of experience as well.

Read more about our recruitment processhere, and see our statement on Justice, Equity, Diversity & Inclusion (JEDI)here.