Ward Clerk

Transformationunitgm; Kettering; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent NHS hospital in Kettering is seeking a part-time Ward Clerk to manage patient interactions and maintain records. The ideal candidate should possess NVQ level 2 qualification in administration, excellent communication and organisational skills, and be able to work effectively in a team. Flexibility will be required as hours include Saturdays. This is an opportunity to be part of a compassionate and dedicated team focused on high-quality patient care.

Qualifications

• Must have NVQ level 2 in administration or equivalent hospital experience.
• Good educational background including Maths and English.
• Knowledge of data entry, admin procedures, and GDPR.
• Previous experience in a hospital environment is preferred.

Responsibilities

• Meet and greet patients in a friendly manner.
• Maintain and update patient records using computer systems.
• Handle telephone calls and assist clinical staff with daily duties.
• Ensure patient confidentiality in line with GDPR.

Skills

Team player

Excellent communication skills

Organisational skills

IT skills

Ability to stay calm under pressure

Education

NVQ level 2 qualification in administration or equivalent hospital experience

Good standard of Education, including Maths and English

Tools

Office equipment (email, photocopying, printing)

Job description

Employer Kettering General Hospital NHS Foundation Trust Employer type NHS Site Kettering General Hospital Town Kettering Salary £24,465 pro rata Salary period Yearly Closing 01/02/2026 23:59

Band 2

Job overview

Planned Care Unit has a vacancy for a part time Ward Clerk to work a Saturday. Hours will be between 08.00 and16.00.

You will need to be a team player, have the ability to work as part of a team and on your own initiative, a flexible approach to tasks in a changing environment, excellent communication, organisational, interpersonal skills, stay focused and calm in difficult situation and competent in using IT systems.

Main duties of the job

• To meet and greet patients.
• To maintain and update patient records/ward notes and other ward records using computer based in-house systems.
• To use effective communication and interpersonal skills when dealing with patients on a daily basis in a busy environment either via the telephone or face to face.
• To photocopy/scan documents as required.
• To ensure patient confidentiality at all times in line with the Trust policy.
• To assist in the induction and development of others by demonstrating own duties.

Working for our organisation

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people . We have entered into a Group Model with neighboring Northampton General Hospital and have become University Hospitals of Northamptonshire.

Our Excellence Values:

Compassion

Respect

Integrity

Courageous

Accountable

Detailed job description and main responsibilities

Meet and greet patients that attend the unit in a friendly and professional manner.

Deal with telephone calls in a timely manner.

Updating Careflow and e.diary with attendances and discharging of patients.

updating Mediviewer and Careflow - preparing notes for digital filing

Photocopy documentation

Ensure patient confidentiality to following with GDPR

Liaise with the clinical and nursing staff to complete daily ad hoc duties.

Person specification

Qualifications

• NVQ level 2 qualification in administration or equivalent hospital experience
• Good standard of Education to include Maths and English

Knowledge/Experience

• Knowledge of Data entry
• Knowledge of Admin procedures
• Knowledge of GDPR
• Previous experience of working in a hospital environment

Skills

• Knowledge of use of office equipment e.mail, photocopy, printing
• Experience of self management organising own time and daily tasks
• Experience of dealing with difficult situations .

Personal

• working as part of a team
• Flexibility and adaptability

Applications will be transferred to TRAC system, by completing an application your are giving authorisation for the transfer of your data.

Correspondence regarding your application will be sent to you via a TRAC system account.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

We welcome applications from members of our black and minority ethnic (BME) communities, especially in relation senior posts within at KGH.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

Appointments will be made on merit.

In submitting an application form, you authorise Kettering General Hospital (KGH) NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training record.

If you need to have a Disclosure Barring Service (DBS) check, as a requirement of the role, you will be required to repay the cost of obtaining a DBS check (£49.50) and this amount will be reclaimed from your first salary. From 1st February 2019 all new starters to the Trust are required to join the DBS update service as per Trust DBS Re-checking Policy which has an annual cost of £16. New employees who do not join the update service will be required to pay £49.50 for a new DBS check in 3 years time.

Please note that news starters with KGH are subject to a six month probationary period.

Please ensure that the information you provide on your application form is correct, accurate and that nothing has been omitted. Any information that is stated in your application form in relation to qualifications/training courses/work/education experience/references must be able to be evidenced. Failure to do so may result if your offer being withdrawn.

"Safeguarding is everyone's business. KGH considers Safeguarding a priority amongst its citizen's and a key value for all employed to the service."

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.