Waiter/Waitress

Maybourne Hotel Group; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel group in Greater London is seeking a full-time Waiter/Waitress for their award-winning Patisserie team. The ideal candidate will have previous experience in luxury hospitality, excellent communication skills, and a passion for delivering an outstanding guest experience. This role involves ensuring a personal touch for each guest, committing to exceptional service, and being part of a supportive team. Competitive salary and a range of benefits are offered.

Benefits

Complimentary staff restaurant

Option to purchase additional leave

Recognition awards and training programs

50% off food and beverage across restaurants

Generous pension scheme

Qualifications

• Must have a passion for delivering outstanding guest experiences.
• Ability to communicate and interact confidently with guests.
• Previous experience in a similar role is beneficial.

Responsibilities

• Join a team committed to delivering an outstanding experience.
• Ensure a service experience that is personal to each guest.
• Interact with guests to guarantee a fantastic experience.

Skills

Previous experience in luxury hospitality

Excellent communication skills

Passion for guest experience

Attention to detail

Job description

We are looking for a talented and passionate full-time Waiter/Waitress to join our Patisserie team at the award-winning 5-Star Deluxe hotel – The Connaught.

To arrive at The Connaught is to belong. Discover a hotel of warm hospitality and effortless style, a beacon of Mayfair Village for over two-hundred years; home to a community united by the allure of the exceptional. Here, heritage and heart unite, discretion is our promise, and the pleasure to please is a way of life.

The Role:

As a Waiter/Waitress you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience of The Connaught Patisserie; ensuring a service experience that is personal to each of our guests and represents this neighbourhood patisserie.

Responsibilities:

You will be passionate about people and in joining a team committed to delivering an outstanding experience. With this in mind, ideally you will have previous experience within a similar role, and a working knowledge of quality tea, coffee and patisserie items would be beneficial.

Who You Are:

• Someone who naturally embodies elegance, warmth, and quiet confidence.
• Previous experience in luxury hospitality.
• A calm, composed presence with an eye for thoughtful detail.
• A team player who believes service is an art and people are at the heart.

A Rewarding Career with Maybourne

At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.

Health & Wellbeing

• Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes.
• Option to purchase up to five additional days of annual leave per year.
• Monthly access to subsidised massage and podiatry treatments.
• A programme of wellbeing initiatives, from mental health support to physical activity.
• 24-hour confidential assistance helpline.
• On- and off-site Occupational Health support.
• Life assurance through our Death in Service scheme.
• Eye care support, including vouchers and contributions towards glasses*
• Flu vaccination vouchers*
• Cycle to Work Scheme

Recognition & Growth

• An extra paid day’s leave to celebrate your birthday.
• Instant recognition and award programme, celebrating extraordinary contributions.
• Dedicated in-house training and development to support your personal and professional growth.
• Monthly colleague awards with generous prizes.
• Opportunities for internal progression and cross-property moves.
• ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
• Long service celebrations to honour your continued dedication.

Financial Care

• A highly competitive salary package
• Increased holiday entitlement after 3 and 5 years of service
• Family-first policies, including enhanced maternity and paternity pay
• Season ticket travel loans
• A generous pension scheme*
• Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.

Moments to Remember

• Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
• A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
• 50% off food and beverage across our restaurants and bars*
• Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations.
• Thoughtful gifts to mark weddings, new arrivals, and retirements

*Selected benefits are subject to terms and conditions.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

This is a full-time role requiring 40 hours per week.