Volunteer Admin Support

Change Grow Live; Norwich; On-site; GBP 10,000 - 40,000; Part time

Job summary

A charitable organization in Norwich is seeking a Volunteer Administrator to facilitate communication among staff and service users. Responsibilities include taking meeting notes, managing appointments, and ensuring efficient office operations. Ideal candidates should possess strong communication skills, IT literacy, and the ability to maintain confidentiality. This role provides the opportunity to support a meaningful service while gaining valuable administrative experience.

Qualifications

• Must be available Monday-Thursday.
• Ability to liaise and work in partnership with a wide range of professionals.
• Work on own initiative and prioritize tasks accordingly.

Responsibilities

• Take notes in team meetings and log them in the case management system.
• Support team communication with prompt responses to inquiries.
• Provide basic advice to service users about services.

Skills

Good verbal and written communication skills

IT literacy and knowledge of Microsoft Word/Excel

Excellent time management skills

Good organisational skills

Ability to work with professional boundaries

Ability to respect and maintain confidentiality

Job description

As a Volunteer Administrator you will play a key role in supporting the service, ensuring all communication between staff, service users and partner agencies runs smoothly, this includes answering calls and directing enquiries. You will be a valued member of the administration team supporting them in various administrative roles including recording meeting notes, booking appointments, sending letters and general office duties such as photocopying, filing and scanning. On-the-job training will be provided – all you need is an organised approach and a willingness to learn.

Responsibilities

• Take notes in team meetings, logging them on our case management system and following up actions.
• Support the team to ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously.
• Provide service users with basic advice about the services and signpost them where appropriate.
• Ensure that admin, record-keeping and communication within the project are maintained.
• Support the team in managing/booking appointments via the electronic diary system.
• Send outgoing letters to service users and partner agencies.
• Maintain general office administrative duties such as filing, photocopying and scanning.
• Maintain accurate records of all contacts on our case management systems.

In carrying out the above duties the post holder will

• Help Change Grow Live fulfil its role in offering the best service to our clients.
• Perform your volunteering role to the best of your ability.
• Follow Change Grow Live’s procedures and standards, including health and safety and equal opportunities, in relation to our staff, volunteers and clients.
• Maintain the confidential information of Change Grow Live and of our clients; adhering to Change Grow Live’s policies and procedures.
• Meet the time commitments and standards which have been mutually agreed and give reasonable notice so other arrangements can be made when this is not possible.

Education Knowledge and Experience

• Ability to work with professional boundaries.
• Good verbal and written communication skills.
• IT literacy and knowledge of Microsoft Word/Excel.
• Excellent time management skills and an ability to work on own initiative prioritising accordingly.
• Ability to liaise and work in partnership with a wide range of professionals and agencies.
• Good organisational skills.
• Ability to respect and maintain confidentiality.

Please note to be suitable for the role you must be available Monday‑Thursday at a minimum.

31/1/2026

Naomi Kent | [e-mail] | 07586712979

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.