Vice President of Operations

The Center Birmingham; Birmingham; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading organization in Birmingham is seeking an experienced VP of Operations to join the executive leadership team. This role will drive operational excellence across Customer Experience, IT, HR, and Logistics. The ideal candidate combines strategic thinking with operational execution, fostering a culture of accountability and continuous improvement within the organization.

Qualifications

• 10+ years of progressive operations experience with five years of operations leadership.
• Proven ability to lead cross-functional teams and drive strategic initiatives.
• Experience with system implementations.

Responsibilities

• Lead, develop, and mentor the operations teams for continuous improvement.
• Collaborate with executive leadership to define operational strategies.
• Oversee customer service and sales support functions.

Skills

Leadership skills

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Business or Operations Management

Tools

ERP systems

Warehouse management systems

CRM platforms

Job description

Job Type: Full-time

Description

JRW is looking for an experienced VP of Ops who will be a key member of the executive leadership team, responsible for driving operational excellence across the organization. This role will oversee Customer Experience, IT, HR, and Warehouse/Logistics teams, ensuring alignment with strategic objectives while maintaining a hands-on approach to execution. The ideal candidate is a proven leader who combines strategic thinking with operational precision and is comfortable rolling up their sleeves to solve problems and lead by example.

Responsibilities

• Lead, develop, and mentor the operations teams, fostering a culture of accountability, performance, and continuous improvement.
• Collaborate with executive leadership to define and execute operational strategies that support company growth and customer satisfaction.
• Serve as a strategic partner in cross-functional initiatives, including sales, finance, and supply chain.
• Oversee the customer service and sales support functions to ensure high levels of responsiveness, accuracy, and customer satisfaction.
• Implement systems and processes to improve service delivery and operational efficiency.
• Manage warehouse operations, inventory control, and logistics to ensure timely and cost-effective fulfillment.
• Lead strategic logistic initiatives on warehouse expansions, freight optimization, savings and 3PL and geographic growth.
• Optimize supply chain processes, vendor relationships, and distribution strategies.
• Monitor KPIs to measure performance across all operational areas.
• Identify and implement process improvements to reduce costs, improve quality, and enhance scalability.
• Build high-performing teams through recruitment, training, and performance management.
• Promote a collaborative and results-driven work environment.
• Function as a member of company executive leadership team and participate/contribute to leadership team decisions.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field.
• 10+ years of progressive operations experience with five years of operations leadership.
• Strong leadership skills: ability to set objectives, delegate tasks, and evaluate performance.
• Experience with system implementations and owning the process.
• Proven ability to lead cross-functional teams and drive strategic initiatives.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience with ERP systems, warehouse management systems, and CRM platforms.
• Excellent communication and interpersonal skills.