Veterinary Receptionist

Kernow Vet Group; England; On-site; GBP 20,000 - 25,000; Part time

Job summary

A veterinary clinic in the United Kingdom is seeking a part-time Veterinary Receptionist to cover maternity leave. The role requires efficient multitasking, excellent customer service, and the ability to thrive in a fast-paced environment. Duties include answering phones, taking payments, and managing appointments. Benefits include 6.6 weeks of annual leave, birthday leave, and additional family-friendly policies. The position offers learning and development opportunities within a supportive team across multiple branches.

Benefits

6.6 weeks annual leave

Additional birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits

Discounted staff pet care

Qualifications

• Experience in a fast-paced environment is beneficial.
• Admin-based skills are advantageous but not essential.
• Willing to travel to all branches and work flexible hours.

Responsibilities

• Answering phones and triaging patients.
• Taking payments and managing client accounts.
• Booking appointments and providing excellent customer service.

Skills

Efficient multitasking

Good telephone manner

Strong communication skills

Job description

Veterinary Receptionist (Part-Time/Mat Leave)

A Veterinary Receptionist role has become available to work within our lovely Pool House Small animal team! The role will be to cover maternity leave.

What does the role involve?

As a Veterinary Receptionist you must be efficient, able to multitask and be familiar with working in a fast pace environment as well as having a good telephone manner. Admin based skills would be advantageous due to the nature of the business but not essential as full training will be provided.

Pool House has a large client base so you must be able to cope with busy environments from time to time. You will also possess good communication skills between the team is key to ensuring we provide efficiency across the board.

General duties will include, answering phones, triage patients, taking payments both over the phone and on desk, allocating client accounts, cashing up daily takings, transferring patient histories, cleaning of surgery waiting rooms, putting up medications, booking in appointments and providing excellent customer service.

You must be willing and able to travel to all 4 of our branches and be flexible to work weekends/bank holidays on a rota basis.

About the rota

This is a part-time position working 30 hours per week on a rota basis to cover all pool house branches including weekends and bank holidays.

You will work alongside a team of 16 receptionists across all 4 of our branches. The team is lead by a Head of Reception with the support of a branch co-ordinator.

About Pool House Hospital

We have a high skilled support team to ensure the smooth running and management of each practice.

Pool House Hospital has been a significant part of the community for a great many years and has been a beacon of high-quality veterinary care for our clients.

Our staff at Pool House are our biggest strength, in addition to the fantastic facilities we have to offer our clients.

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leaveFTE
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Pool House Veterinary Hospital, Lichfield Hospital