Veterinary Receptionist

Kernow Vet Group; Nantwich; On-site; GBP 18,000 - 26,000; Full time

Job summary

Kernow Vet Group is seeking a passionate Veterinary Receptionist to join our team in Nantwich. This full-time role involves welcoming clients, managing appointments, and providing exceptional customer service. The ideal candidate will have previous customer-facing experience and excellent communication skills. Enjoy competitive benefits, including generous annual leave and continued learning opportunities in a supportive environment.

Benefits

6.6 Weeks annual leave

Birthday leave

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Previous experience in a customer-facing role is preferred.
• Ability to multitask and work well under pressure.
• Passionate about delivering a positive experience for clients.

Responsibilities

• Greet and interact with clients and their pets warmly.
• Manage appointment bookings, payments, and daily banking.
• Handle administrative tasks, including insurance claims and stock control.

Skills

Excellent communication skills

Customer service

Multitasking ability

Job description

Leonard Brothers Vets, Nantwich, Nantwich, North West

Join our supportive team at Leonard Brothers!

Leonard Brothers Vets have an exciting opportunity for a positive, efficient, and enthusiastic Veterinary Receptionist to join our friendly team! This is a fantastic opportunity for a motivated Receptionist, who is dedicated to providing excellent client care, to join our supportive practice in a permanent, full time role.

This is a full-time permanent role working 35 hours per week with varying shifts including earlies and lates. We always try to be flexible and will consider a 5 day work week or a 4 day work week (with one day off during the week). We are open Saturdays from 08:30am - 12:30pm and our receptionists work between 1-2 Saturday shifts per month.

What does the role involve?

As a receptionist, you are the first point of contact for our clients, responsible for ensuring that every client is warmly welcomed. You will be responsible for greeting and interacting with our clients and their pets in a friendly and professional manner, passionate about delivering excellent customer service. Being able to effectively multitask and work well under pressure, while remaining calm, is essential, as you will be responsible for appointment bookings, receiving payments, daily banking, managing queries, dispensing medication and a range of administrative tasks including insurance claims, debt and Pet Health Club management, stock control, and any other administrative tasks that may be required. If you are eager to learn and support our wonderful team, then we would love to hear from you.

Previous experience in a customer facing role is preferred, as we are looking for someone who is confident and possesses excellent communication skills who is passionate about delivering a positive experience for all of our clients.

Our practice and culture

Our busy, modern practice is equipped with fantastic facilities and we have a brilliant team. We are a training practice providing our staff with ample support to ease into the team and gain experience. We have 14 vets across our 3 branches and an experienced nursing and support team. Our focus is to provide exceptional care to our clients and to encourage our team to grow in their roles.

Our local area

Nantwich is a lovely Market Town with good connections to M6 and Crewe railway station and only 1.5 hours from the Peak District, Lake District, North Wales, or London by train!

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Leonard Brothers Vets, Nantwich